Paul Service, Sussex WI

4.1 of 5 stars

8 reviews

N63w23991 Main St, Sussex, WI 53089, us

(262) 246-6995

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About this shop

Hours
Specialties: Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Radiator work
Loaners: No
Notes

Score card

They are always honest	4.3/5
They are competent	4.3/5
Their repair price is reasonable	3.9/5
They complete the work in a timely manner	4.4/5
They respond well when they screw something up	3.2/5
They take the time to explain the problems and necessary repairs	4.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	4.3/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.3/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	2.6/5

The question about how they respond to screwing things up is not relevant as they have never screwed things up. This is a second generation shop that does it all right. Including making the customers feel like they are the really important. I've been going to this shop for several years and they have never failed me, even with my old vehicle.

Jan 05, 2006

They do excellent work at reasonable prices. Although I've just discovered them and been there only once, I can say that they are head and shoulders above the local Ford dealer!

Jan 22, 2004

Great small shop in "downtown" Sussex. They even have a racing team, too! Don't be fooled by lack of office "curb appeal" or "corporate office" look -- they do a good job of fixing cars. Don't plan on sitting in their waiting room -- go to the local library across the street or to the coffee shop down the block.

Aug 11, 2005

PJ's is a great local repair shop. I was the first to visit, then my wife, and, as they started driving, my kids are taking their cars in. Very friendly, very open about explaining the problems and best solutions and at very competitive rates. Very good with women - when my wife wasn't sure about a repair they did, PJ took the time to take the car out with her so she could explain and demonstrate what was bothering her. Also very reasonable and quick response when the car has to be towed. I'd recommend PJ's in a heartbeat to anyone who asked (and some that don't).

Dec 24, 2005

These guys are competent, honest and fair priced. I always feel good about my decision to trust them with my vehicles.

Jul 15, 2007

Paul's were amazingly professional and timely. PJ You Rock !!!

Nov 07, 2011