Zimbrick Honda

  • 2.9 of 5 stars
6 reviews

1601 W. Beltline Highway , Madison, WI 53713, us

(608) 273-3344


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 20, 1999
This is a dealer, so my comments don't apply to a single mechanic. But--I have been repairing my own cars since 1962. Zimbrick Honda is the first organization that has done such a good job that I have given them work that I would normally have done myself. They really are a remarkably good organization. Examples of good handling of special situations: --I took my '86 Honda Prelude in for a wheel alignment because it pulled to the left. The first time didn't fix it. Then they turned it over to their problem solver, who discovered that setting the camber out of spec on one side solved the entire problem. After a year, there's no sign of extensive tire wear or any other problem from this fix. --I replaced the head gasket on our '87 Civic Wagon (we love Hondas at this house). This car has 160,000+ miles on it. After I finished it there were problems. For a very reasonable price ($50)they diagnosed and fixed the problem (blush!!--I had mis-connected a couple of vacuum hoses). Given that this car has 30+ vacuum hoses, I consider this a super piece of service on their part.
Nov 07, 2011
Nov 07, 2011
Jul 28, 2006
We have all our work done on HOnda Pilot and HOnda Civic . . . and they do oil changes / minor repairs on our Explorer. Mike always has the vehicles done on time and goes out of his way to make car repairs hassle-free!
Aug 16, 2011
I had my doubts about going to the dealership to fix my problem, but I didn't see that I had much of a choice. I drive a 1986 Honda Accord which I love, but which also has problems with rust. I don't drive much, so when I went to fill up my tank for the first time in a few months I was dismayed to find that the filler neck was heavily corroded, to the point that I could not put gas in my car! There appeared to be a blockage somewhere in the pipe. In addition, I noticed a small amount of gasoline leaking out of the corroded filler neck. Internet research revealed that there was a recall for this part issued in 1993. Hoping that this meant it could be replaced, I called up the dealership. I ended up talking to Dean, an older guy who seemed pretty bemused that I was driving this relic. Looking up the VIN, it turns out my grandfather (the previous owner) had replaced the part during the recall. They ordered the replacement part when they determined it could be successfully mounted. I was lucky, there were two of these parts left in the USA. I was worried about the cost (rare part for old car), but when I delivered the vehicle, they installed it in 6 hours and informed me that everything was covered "under warranty"! I didn't pay a cent. Pretty good, considering the recall had already been redeemed once. In summary, it seemed to me that the mechanics here are friendly, knowledgeable, and unlikely to scam people for boat payment money.
Jan 18, 2012
  • k.i.
I have driven Honda Accords for a couple of decades. I've had the dealership do most of the work until I began noticing a trend. They are fine for routine maintenance or larger repairs under warranty. But if they recommend a larger repair any customer should question the need for it. My issues with them started small. I drive a 2001 Accord coupe. I had a tire that kept leaking air. I brought it to them 3 times. They said it was a bad bead seal. 3 times. I finally brought it to the guys on the corner who found 2 nails in the tire! Then I brought it to Zimbrick for one of the milestone check ups. I was told it needed timing belt, ball joints and radiator replacement. I took it to an independent shop with a stellar reputation and was told it needed the timing belt but that the ball joints and radiator were fine. That was two years ago. Two weeks ago I took it to Zimbrick with transmission problems and asked that they flush the transmission lines. I was told there was no point in doing that and it needed a new transmission. After much agonizing over the fact that the car is not worth the price they wanted to replace the transmission, I took it to the same independent who flushed the transmission lines. This has resulted in a big improvement and represents a savings of 4 thousand dollars! I don't know whether Zimbrick's problem is due to incompetent mechanics or the financial incentive the so called service advisors have to sell big ticket repairs. Customers need to understand that the "service advisors" are salesman, nothing more or less. I will never return to Zimbrick for car repair or to purchase a vehicle. They are not trustworthy. Customers need to be VERY WARY when a big ticket repair is recommended!

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