Imported Car Service

Dave is going to retire but he's left the place in the capable hands of Carl and Mark. They do most (all) the work anyway. We have a Subaru Outback that started making a funny ticking noise after the dealer did a timing belt. They redid it with the same result so I took it to ICS to have them look at it. They couldn't solve it either but now they give me reports of other Subarus that have started the same noise. That was 50 K miles ago. The car now has 156k on it and still fine.

I have been to a few repair shops in town. ICS is by far the best I have ever dealt with. I would recomend them to anybody with an import.

After just moving to the Pullman area, my Honda's engine maintenance light popped on. On a reccomendation from a co worker, I took my car to ICS. They diagnosed the problem, had the parts delieved (even charging me for only half when two parts showed up), did not charge me for part of the work in the original estimate which apparently had been done by the prior owner, and had the car done the next day. Carl, the owner, is very presonable and goes the extra mile - even staying late to finish my car himself by the agreed upon time.

My daugters car broke down in Pullman and I live 150 miles away. I called this place and told then the noise in the right front wheel was probably a CV joint or bearing going out. I had the car towed there and he took the front wheel off and checked everything out and nothing was wrong. He suspected a rock stuck in between the brake caliper and rotor. Being it was long distance he could have told me anything and charged me whatever he wanted, what was I going to do about it from 150 miles away. He charged me for about a half hour of labor which I thought was more than fair. They are honest and I would recommend them whole heartedly.

They are extremely honest. One time the owner, Carl, told me how much it was going to cost to fix my car. I said something like "okay it will be about that much" and he acted like "them's fightin' words." I honestly hadn't meant to be insulting, I just figured that once they actually start working on the car they might find something wrong that they hadn't realized or that it might take them more time than they thought it would or something. But when he gives you an estimate it is to the penny and that is exactly what he charges you. He told me that he figures he could make a few bucks cheating somebody one time only and that he prefers to do a very good job and be very honest about it and get repeat business. It apparently works because they are always busy. They are only open 8:00 am to 5:30 pm Monday through Friday, but they have a little check-off card that you can fill out after hours to describe what is wrong with your car and what you want them to do and you can drop the card with the keys to your car into a lock box at any time. Or if you need it he will also let you drop off your car and will give you a ride to work. They are extremely competent and efficient. They can tell you what is wrong with your car and exactly how much they will charge you to fix it. They are extremely honest and really go the extra mile for the customer. Carl, the owner, is extremely friendly, easygoing and personable. If you have an import, you cannot do better than to take it to the Imported Car Service in Pullman!