Heritage Wheel & Tire

  • 5.0 of 5 stars
4 reviews

520 S Grand Ave, Pullman, WA 99163, us

(509) 334-2595


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Specializes in Transmission work
Specializes in Brakes and Mufflers
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
May 02, 1997
Orland is a great mechanic for starving college students. He will work on anything you can drag in (though he won't do tuneups on newer (post 1980) vehicles...he does reccommend very competent alternative shops for that) he has repeatedly refused to do unnecessary repairs. he sold me two retreads when I came in for four new tires because he said two of my tires were usable and that given the age of my pickup, it would never outlast the retreads (he was right) he always does a little something for free. On my vehicles over the last decade or so he has drilled out a broken bolt on the starter mount and replaced it (free), fixed a frozen electric window, free, adjusted alignment for free, repaired some interior trim (actually , the whole inside of the hatch back was hanging by a single little plastic bolt. he put it all back up). He always replaces fuses and hands me a few extra. I have to move this july and he is the one thing about this godforsaken town I will miss.
Jan 23, 2004
I have dealt with Orland for over 15 years now. He has always been fair, on time, and honest. He is exceptionally careful about making sure I understand what work has been done, what work needs to be done, and how long I can drive the vehicle before a repair will become essential.
Apr 25, 2005
This is an excellent shop. They are honest, timely, clear and careful. I have never had them make a mistake or misdiagnose a problem. They are one of the few shops in this college town that does not exploit young, and especially female, customers.
Jan 10, 2006
Orland sold the business to another very honest,polite, kind young gentleman named Gordon. Gordon has kept the same excellent mechanics and they continue to provide excellent service. I too, am a struggling student and they have kept my collection of jalopies in running order the past four years. They never fail to alert me to a possible upcoming problem and one time when something came apart a week after they fixed it, they fixed it again at no charge, explained what had happened and it has since remained fixed. When they can't fix a certain problem they provide information on where to go and where you may not want to go for help. They have also done little things for free and they appreciate their customers and treat them well. I will be sad when i have to go out into the real world(another town) and have to find another mechanic. Gretchen

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