Brown Brothers Incorporated

  • 3.1 of 5 stars
2 reviews

101 Moore Ave, Smithfield, VA 23430, us

(757) 357-5664


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 02, 1999
These people have been in business for years. Their father started the business and Wesley has continued and the business has grown under his ownership. They are natives and treat everyone well. This is a small, growing, town; but Wesley treats everyone alike.
Jun 07, 2011
I wouldn't recommend this place to my worst enemy. Don't ever send a woman for repairs; they will take advantage of her in a heartbeat. I put new brakes on my car about a month before it was due for a inspection, and they told my wife the car needed a brake job. I took my VW there for work, and they ask me if I wanted it inspected, and I told them no, I will take care of it when I was ready. They told me it had no brakes, and I know it had brakes when I took it in. When I went to pick it up, sure enough, it had no brakes. So I drove it home using the emergency brake. When I got home, I checked it all out, and there were no leaks in the system, so that only left one thing: they had to drain all the fluid out. Once I filled it back up and bled them, I have never had another problem with the brakes. I could go on with other incidents I had dealing with them.

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