Saturn of Roanoke Valley, Salem VA

5.0 of 5 stars

1 reviews

1022 E Main St., Salem, VA 24153, us

(800) 800-0456

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	N/A
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	N/A
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	4.0/5
The hours of operation are convenient for customers	5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.0/5

I've had my Saturn VUE in their shop for the "big" service items. My current visit is for the 100K service (plugs, timing belt, transmission fluid, radiator flush and fill). They found the serpentine belt and valve cover gaskets were failing. They replaced them (per my OK) but did not charge the "book" price for hours, because they already had the top of the engine apart (intake manifold). They did great work and did not "nickle and dime" me for the other things they found wrong. I just paid for parts and 1/2 hour of labor. These folks are great! I'm glad I bought a car from them. I sure will come back!

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