Valley BMW

  • 2.2 of 5 stars
1 reviews

2824 Franklin Rd, Roanoke, VA 24014, us

(877) 507-8298


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Does body work
Offers loaner cars
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 21, 2011
I use my car daily. I made appointment two weeks in advance for them to have car for three days to repair an interior heating/ac fan while I was out of town. When I made the appointment, I told them they could only have the car for three days. I was assured this would give them enough time to order appropriate parts, if not in stock, and have the car ready in time. On the day of my appointment, I dropped the car off at 8:30 AM. I called back twice that afternoon. They had not looked at the car. My call was returned at 4:45 PM. I was told they needed to order a fan motor and would do so the next day, but it would not be delivered until two days later, which meant they needed an extra day for the repair. I asked if they could expedite. They said they could, but it would cost an extra $150.00 for overnight delivery. I told them to forget it and picked up the car when I returned to town. The still charged me $100.00. Then, when I picked up the car, the check engine light was on. They told me it was unrelated, but never checked the computer codes. They said I had to bring it back for them to do so. As I left, I noticed the mechanic in the service waiting room, drinking coffee. I took the car somewhere else.

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Geocoding courtesy of USC Spatial Sciences Institute