Miles Auto Service

  • 4.8 of 5 stars
5 reviews

7501 Staples Mill Road (near Glenside Drive), Richmond, VA 23228, us

(804) 262-2787


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Nov 26, 2006
Fully equipped shop. Work on all models AFAIK. They don't sneer at old beaters. Not the cheapest, but you get what you pay for. If I can't do it myself, I take it to Miles. Only once have they failed to fix a problem, and that was intermittent.
Dec 18, 2002
They have always been helpful, and when my son managed to blow up a perfectly good used Hyundai, they tried to give it life support, and bought it for a few bucks when dead rather than having us get charged for towing it away.
Jan 22, 2004
When the engine in my '98 pickup blew, the guys at Miles had a remanufactured engine in it in two days, and it's run like a champ since. Emerson even stayed late so that I could pick it up after hours. For heavy engine repairs, I wouldn't go antwhere else.
Jan 19, 2007
The actual price came in under the quote. Not by much, but considering the last place I went to, we were charged quite a bit more than the quote. (Grove Exxon -- they are AWFUL! I filed a BBB complaint.) In addition, we were contacted a couple of days later to make sure the work they did (timing belt and water pump replacement) was to our satisfaction. Then a week later we get a card directing us to a website they maintain that will track the repairs done on my car. TERRIFIC customer service. I will be back. (And w/ 2 cars approaching 8 yrs old each, I'm sure we'll be back soon.)

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