Whitten Brothers Mazda

  • 3.1 of 5 stars
3 reviews

900 Johnston Willis Dr, Richmond, VA 23236, us

(804) 378-7278

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
2.7/5
They are competent
3.0/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
2.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
2.3/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Nov 07, 2011
Nov 07, 2011
Aug 29, 2011
Had them make duplicate key. Key stuck in ignition. Service man said the problem was my car ignition , not his faulty key! Said I would have to spend hundreds to get ignition reworked. I said no. Head of service department got the key out. I have had keys made at the corner hardware store, all work fine. He messed up. Should have just apologized and fixed it. Instead refused responsibility and tried to hussle me into a big repair bill. I complained to Mazda who replied dealerships are independent.

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