Whitten Brothers Mazda
900 Johnston Willis Dr, Richmond, VA 23236, us
(804) 378-7278
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About this shop
- Hours
- Specialties
- Specializes in Transmission workSpecializes in Air Conditioning workSpecializes in Brakes and Mufflers
- Loaners
- No
- Notes
Score card
| They are always honest | 2.7/5 |
| They are competent | 3.0/5 |
| Their repair price is reasonable | 3.3/5 |
| They complete the work in a timely manner | 4.3/5 |
| They respond well when they screw something up | 2.0/5 |
| They take the time to explain the problems and necessary repairs | 3.0/5 |
| They treat male and female customers in the same manner | 3.0/5 |
| They are always honest | 2.7/5 |
| I would use this mechanic again | N/A |
| I would recommend this mechanic to others | N/A |
| They fix the problem the first time | 2.3/5 |
| The shop is located in a safe neighborhood | 5.0/5 |
| The hours of operation are convenient for customers | 3.5/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.0/5 |
Reviews
Nov 07, 2011
Nov 07, 2011
Aug 29, 2011
Had them make duplicate key. Key stuck in ignition.
Service man said the problem was my car ignition , not his
faulty key! Said I would have to spend hundreds to get
ignition reworked. I said no. Head of service department
got the key out. I have had keys made at the corner
hardware store, all work fine. He messed up. Should have
just apologized and fixed it. Instead refused
responsibility and tried to hussle me into a big repair
bill. I complained to Mazda who replied dealerships are
independent.
Geocoding courtesy of USC Spatial Sciences Institute