Guaranteed Auto Service

  • 4.3 of 5 stars
9 reviews

5800 Warwick Blvd, Newport News, VA 23607, us

(757) 247-0220


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Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
May 03, 1997
Shop does excellent work at a fair (not necessarily cheapest) price. They stand behind their work.
Nov 07, 2011
  • N/A
Nov 07, 2011
May 29, 1998
Today, I needed assistance because my truck engine would not turn over. Jack arrived in the tow truck and after about 15 minutes of checking, determined that I might have a starter with a "bad spot". One or two well-aimed whacks to the starter later, the engine turned over and started. Arriving at the repair shop, I didn't even fill out a work order - all my vehicle info was in their computer, including the vehicle's repair history at the shop. The young lady behind the counter asked if I needed a ride to work (I did) and if I would like a cup of coffee while I waited for a lift. After a few minutes Jack reappeared driving a van and gave me a ride to work. He drove right up near the front door of the building where I work and into the vacant vice president's parking space to let me out. After checking the starting system at the shop, "Taz" verified that indeed the starter was the culprit and it was replaced promptly. This story is typical of the treatment I have received for many years by Jeff, who runs the show, and all of the guys I listed above. They do quality work, treat the customer with respect, and go the extra mile to help their customers out. I have never been happier with an automotive repair shop.
Jun 26, 1999
I've been taking my cars to Paul's shop for over 10 years. I can't rate Paul's integrity too highly. He is an ASE certified Master Technician and he encourages his mechanics to get their ASE certifications (and pays them for their successful completion) When I have had to purchase used cars for my children, as they have come of driving age, he has thoroughly inspected them for a nominal fee prior to purchase, despite the great revenue potential a lemon represents! I'm a Merchant Marine officer and it gives me great peace of mind (as well as saving my bank account)when I'm at sea to know that my wife will be treated fairly when she has to bring a car in for repair. Pat Wright
Nov 07, 2011
Jul 15, 2004
I drive 14 miles out of my way to have my cars serviced at Guaranteed Auto. Paul does quality work at a fair market price, stands behind the work, and is unfailingly polite and articulate.
Nov 07, 2011
Aug 15, 2010
Paul and his staff are awesome! They are friendly, competent and will bend over backwards to help you.

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