Bay Custom Auto

  • 4.8 of 5 stars
2 reviews

479 Denbigh Blvd, Newport News Va., VA 23608, us

(757) 874-2337


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Does body work
Guarantees all work for at least 12 months or 12000 miles
Happily gives binding estimates
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 04, 2010
Our car was broadsided, Bay Auto repaired it. After about 2 years a small water leak developed in the trunk wheelwell. We lived with it and subsequently moved from the area (retired). After the "thousandth" siphoning after every rain, I'd had it. I called Bay, found that they were under new ownership but were willing to cover the problem, which they did. This was after 6 years. It took 2 tries but they got it right. Mike, the owner, could have easily refused, considering that we had moved from the area. I am most appreciative of their honesty and recommend them for consideration to anyone who has a need for auto body work in the Tidewater area of Va.
Jul 28, 2010
The work done under the original owner turned out to be substandard, as a water leak into the trunk appeared a few years after the repair. Having moved 250 miles from the area, I called the new owner to see whether he would fix it under their warranty. Mike was most agreeable to do so, and even though it took a revisit to find the multiple fissures he did it. That is an outstanding business model to repair something that was 6 years old and not done under the current ownership. Obviously, reputation means a lot to someone who plans to remain in good business standing. I would say that you can trust these guys.

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