Russell's Garage

  • 4.9 of 5 stars
3 reviews

539 Floyd Pike # B, Hillsville, VA 24343, us

(276) 728-3850


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 07, 2004
This is a copy of the letter we sent to them: --------------------------------------------------------- To Russell's Garage: My wife and I want to express our sincere thanks for a job well done. We came to you in desperation after our 2000 Toyota Camry died traveling north along I-77 on our trip home to Ohio after Thanksgiving. We showed up at your garage at 4pm on the Friday of a holiday weekend, and you were more than willing to begin repairs immediately. You were so nice to allow us, and our dog, to sit in your shop and even turned on the heat for my wife. You also offered to help us find a hotel when it became apparent that repairs could not be finished that night. When we decided to have family come get us, you transported us, our dog, and our bags to a restaurant to wait. When our car was repaired on Saturday, Ricky was willing to meet us at the shop at 3pm (long after closing) to pick up our car. The repairs were made quickly, accurately, and at an honest price (according to a mechanic friend of the family). You made what we expected to be a really bad situation into something bearable. Knowing that we would not be repeat customers, as we are from Ohio, you went out of your way to provide true customer service, something few businesses provide today. Sincerely, Jason L. Ashcraft
May 26, 2005
  • N/A
Highly thought of in the community of Hillsville, Va and outlying areas. This is the place to take your vehicle for repairs/service.
Aug 19, 2005
Russell responded to my desperate Triple A call near Wythville where my engine seized. He towed us 90 miles to the Roanoke airport, all the while looking for a place we could rent a car from on Sat. afternoon. When my cell phone also died he generously lent me his. He helped us re-load the rental car, including much heavy stuff. I nervously entrusted my car to him since I had to be in Vermont the next day. His Garage gave me the best quote, even including extra things they found they had to do, and finished the car for me to pick it up on my way back home. Russell was willing to deliver the car, even after-hours, to wherever I needed. I did manage to find his shop, quite a small place, but then I was on my way in minutes. These are truly good people. I have now sung their praises to several hundred people in my travels. I trust his guarantee will hold up! Martha Bishop

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