Finley's Barracks Road Svc Center

  • 3.5 of 5 stars
2 reviews

2161 Barracks Rd, Charlottesville, VA 22903, us

(434) 295-0395


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Keeps track of your cars repair history for you
Has ASE certified mechanics
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 30, 2002
Finley's has always been very helpful and responsive when I've brought vehicles in. They have been good about discussing any major work w/ me before starting. They've also been happy to use salvage parts on an old clunker van I have to keep the repair cost down. They may not be the cheapest, but they have always done good work for me.
Apr 01, 2012
  • tofergregg
I'm a graduate student at UVA, and I've taken my car to Finley's for four years, mainly for inspections. Until the last time I went, they did a great job and I was satisfied. However, my last interaction put a very sour taste in my mouth, and I won't be back. The check engine light came on in my car, and I took it to get looked at, however I also looked at it myself with a computer scanner, so I knew what it would probably be. After diagnosing the problem, they told me it would be a $650 fix, which I balked at but told them to order the parts, which would take a few days. In the meantime, I did a little internet digging and found out that the fix was very simple, and would cost me $60 for parts and about fifteen minutes under the car. I quote someone on a forum, "The mechanic should be put in jail for charging you $650." I called up Finley's and said I didn't want them to do it after all and they said "no problem, we'll return the parts; you do have to pay the $85 for the diagnosis." I said that was fine, but when I got there, they told me it would be an additional $65 to return the parts (!), because the Mazda dealer charged them. Also, they had ordered extra parts that I didn't need. I should have complained, but I paid them and vowed never to go back. Bottom line: normally they're good, but they tried to gouge me the last time I went. I fixed the problem for < $100 myself but had to pay them $150 for diagnosis and the parts return fee. I'm not going back.

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