Rowlett's Auto Care, Bedford VA

3.0 of 5 stars

1 reviews

490 Stone Street, Bedford, VA 24523, us

(540) 587-0122

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	N/A
They are competent	2.0/5
Their repair price is reasonable	N/A
They complete the work in a timely manner	4.0/5
They respond well when they screw something up	N/A
They take the time to explain the problems and necessary repairs	3.0/5
They treat male and female customers in the same manner	N/A
They are always honest	N/A
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	N/A
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	N/A
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	1.0/5

I took my truck in for an airbag light that was on. Rowlett' diagnosis was an airbag computer. I swapped the airbag computer myself ($45-used), and the problem was not resolved. The truck was then taken to the GMC dealer who told me the pin-out of the wiring was messed up. Since the unit worked just a few weeks ago, and the computer swap was a single connector plug/unplug (no swapping pins or changes), I have to conclude that Rowlett' botched up the wiring while trying to figure out the problem. In the end, the computer was bad (they got that part right), but then I had to pay the GMC dealer almost $400 to find and correct the mismatched pins from when Rowlett's was diagnosing the problem.

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