Alexandria Volkswagen

Tracy Martin is my regular service rep. She is knowledgeable, fair, willing to cut costs for repeat / loyal customers, and above all, willing to admit if her shop screws something up. I just got a new timing belt for my 2001 Jetta TDI (182,000 miles). A few days ago, one of the engine mount nut/bolt connections failed, and the whole engine assembly shifted forward, down and to the right. This critically damaged the timing belt, housing, drive belt and mounting connection. Without any prompting or accusation, Tracy called me back and told me that they were responsible for the failure, due to something that was done incorrectly in the previous timing belt installation. They repaired it for no cost, and she personally inspected and test drove it to verify the work was done properly. I greatly value that kind of integrity, and told her so. This VW dealership is the exception to every other VW dealership I've dealt with; they do good, timely work, cut a break on the price, and interface well with the customers. I also know that if there is an issue with my car, I can call the shop and talk directly to Tracy, who knows me and my car history. When it comes time to buy a new car (probably a VW Golf TDI), I will certainly take my business there as a reward for their service and integrity.