Passport Nissan

  • 2.9 of 5 stars
2 reviews

S. Pickett St, Alexandria, VA 22304, us



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Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 25, 2009
I have a 5 speed Nissan Xterra (2000) and the stick shift was falling out of first gear - clunk. It would not stay engaged. 2nd through 5th gear were fine but whenever I shifted into first, it shifted itself back into neutral. I called Car Talk - you didn't take my call! I called another local car repair radio show. He said to sit down and get ready for bad news: I would need a new transmission (I had already replaced the transmission once). I gulped. I went to Richard Stenzel at Passport Nissan. I told him the problem and confessed that I feared it was new transmission time. He said he'd look at it. A day later he called back. I asked, fearfully, "How much?" He said, "How does a hundred and ten sound?" I said "A hundred and ten thousand dollars is even more than I feared - but only a little more!" He said - no, a hundred and ten dollars. It was missing a bolt, he'd replaced it and checked the entire transmission and it was be fine. And it has been for another 70,000 miles since. Not all problems turn out to be a hundred and ten bucks, but he really could have taken me for a new transmission and I would nor have asked a single question. Richard passed the honest mechanic test!
Dec 08, 2010
I recently took my car in for new brakes and a 120k service. Twenty-four hours after I picked up my car, the check engine light came on. When I had taken the car to Passport, I explained that the car has had a constant issue with starting. That is, the car would turnover sometimes, but the engine would not fire. This had been going on since the 75k mark. Passport had replaced the catalytic converter and performed other maintenance. However, the problem was never completely resolved. This time when the check engine light came on, we were told that the sensors were bad and that was the reason for the ignition problem. I told them that the sensors were probably the issue. So, after spending $1600 for first set of services, I was on the hook for another $600. Then 10 days later, the car would not restart after I dropped my son off at school. After I had a AAA technician come by, it turned out that one of the battery cables was corroded. Now, the heater has stopped working. My wife had mentioned that there was a heat issue when we took it in for the 120k service. She was told that the radiator flush that was done during the summer was performed incorrectly. Today, they said the problem is that the coolant is low, and there is a leak in the radiator. The Nissan service manual says they are supposed check for leaks on the radiator at the 120k. How is that all this is getting overlooked?

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