E&M Collision Center

  • 4.8 of 5 stars
2 reviews

6015 Farrington Avenue, Alexandria, VA 22304, us

(703) 751-1481


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 01, 2008
I was referred to E & M Collision by another auto body shop recommended on here because they couldn't fit me in their schedule. E & M took me in immediately, and have always promptly taken my car every time since then for immediate, timely, and good work with honest prices. They focus on auto body, but they do mechanical work as well. They are always welcoming and knew me by name after the first visit I made to them. The only time I ever had a miscommunication with the owner on pricing, he stuck to his quoted price (which I had misunderstood over the phone), but he said my next visit would be free. And it was. They fix small, quick problems sometimes without charging. The clincher on their "Shop of the Century" award was last week when I broke down on a busy road about 1-2 miles from their shop. I called them to get a number for a tow truck, and not only did they call the tow truck for me, but they sent their mechanic to help me push the car off the road. While I waited for their mechanic to show up, another car hit me from behind, totalling my car. When the mechanic showed up to find my crumpled car instead of just a broken down car, he stayed with me for over an hour and then drove me back to their shop along with the tow truck and my poor car. Now that is service, Ladies and Gentlemen!
Apr 24, 2009
Marco and the guys were great! I needed a new side mirror because a pole jumped in front of my car! Not only were they the cheapest quote, but they didn't give me any. "Well, this will depend on how long it takes to attach." Nonsense, when I asked for the quote. (It was just a matter of pulling off the old mirror and popping the new one on, labor was very quantifiable.) They ordered the part, called me when it was in to schedule the drop off of the car, they were totally ok when I asked for additional work to be done at the last minute. And EXTRA BONUS! they detailed my car, now I'm a bit OCD about cleaning, and even I can't find a single item they missed when cleaning! I'm a female and new to the area, they totally made me feel like they were my family looking out for me and my beautiful car.

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