Personalized Automotive Service

  • 4.9 of 5 stars
1 reviews

5555 Timberhill, Ste 3, San Antonio, TX 78238, us

(210) 523-7795


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Feb 08, 1998
I was given this number by a coworker that over heard me complaining about car repairs and the rip offs I had encountered. The first time I needed to use them was for my Son's car. He had a 1978 Toyota with 140k miles on it and no pick up and was going through gas like a running facet. My son (16) at the time went to the shop without me. After he presented his problem to Chris, they both went to my sons car and popped the hood. Chris looked around and discovered the problem. My sons car had an air-conditioner, which didn't work. Chris discovered that the air-conditioner was ON and that was why the car was having so much trouble. My son asked him how much he owed him and Chris replied "It was my pleasure, no charge". Now this person could have stuck it to this 16yr old kid and he didn't. Over the years they have helped my children with their car problems and half of the time given them help at no charge. I needed to have the light bulbs replaced in my dashboard. The dealer was going to charge me $100 to put my car on an analizer to see if it was the bulbs that were out or if a fuse was blown. (I knew that it was just the bulbs but I didn't know how to convince anyone.) Then they would charge me for the parts and the labor. I called Personalized Automotives and asked how much they would charged. They said "Check if your radio instrument panel lights are working. If they are then it is not a blown fuse and my bulbs need replacing". Personalized Automotives told me how over the phone how to figure it out FREE of charge. I took my car to Personalized Automotives the next day and they replaced all 5 of my dashboard lights and charged me $57 for the work. I will not go to anyone if I can help it. They have many customers and sometimes your car doesn't get done as quick as you would like, but they are worth the wait! Ela Ramsch-Smith

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