River Oaks Goodyear

I have a Dodge Grand Caravan. ONe of the chains that pull the door open and shut got bent and I was told, by the dealer, that it would be $200 to fix.This guesstimate was given over the phone without even bothering to see my car. Because Wrench N Time is a local business and within walking distance to my house, I decided to swing by and have them tell me what it would cost. This was to confirm what the dealer told me, but also to see if I could give my business to a local shop, instead of a corporate one. I drove in. Told the guy what was wrong. He looked at it and then went inside. He came back with a zip tie and fixed my chain. Total cost? About 3 bucks. I believe he only charged me because he wanted to run across the street to buy some coffee. I have been a loyal customer ever since. I am a woman, they treat me with respect and intelligence and they are always fair. IF my car does not need immedicat repair, they tell us so. They definately put the emphasis on customer satisfaction knowing that the bottom line will reflect loyalty.

Love these guys... Rusk is a University of St. Thomas grad and has an encyclopedic knowledge of cars, manufacturers, what generally goes wrong with which models, and what's worth fixing and not. As a bonus, it's always a pleasure talking with him about the economy and world affairs!