Murdock & Sons Automotive, Garland TX

4.8 of 5 stars

3 reviews

2713 S Garland Ave, Garland, TX 75041, us

(972) 278-9835

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About this shop

Hours
Specialties: Specializes in Air Conditioning work
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Guarantees all work for at least 1 month or 1000 miles
Reminds you when routine maintenance is needed
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.7/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	4.5/5
They take the time to explain the problems and necessary repairs	4.7/5
They treat male and female customers in the same manner	4.5/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.5/5
The shop is located in a safe neighborhood	2.5/5
The hours of operation are convenient for customers	3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	3.0/5

The Murdock's were recommended to me by a friend 3 years ago, and I and my whole family in fact, haven't taken our cars anywhere since. They always have my repairs done w/in a day or two of drop off. Plus they never tell me to do a bunch of extra stuff. On top of all this they put as many cars as possible in at night so that they are not broken into. They care about the car and customer, a nice change these days.

Oct 24, 2007

After years of being ripped-off by incompetent, uncaring, dishonest, and greedy dealer repair shops, I finally took a friend's advice early this year & brought these folks my 2001 Saturn. I have been treated very politely & fairly every time in this family-owned & -operated shop. Repairs have been (with 1 notable exception) accurately diagnosed & properly repaired, for a very reasonable cost. They never try to sell me repairs I don't need (I check belts/hoses/brakes/etc every time I have it in for service, and a dishonest shop I'm sure would have no qualms telling me they needed repair/replacement even when this wasn't so). So, I wasn't overly annoyed when I was advised to wait on an intermittent problem with the ignition lock that ~1 week later froze up completely, necessitating a call for roadside service & an expensive trip to the dealer service dept (it was a weekend). It was an honest mistake. Although the shop is not in a swell part of town (what good mechanics' shop would be?), they are helpful providing rides to customers. Waiting room is clean and spacious, though a wifi hot-spot would be nice for customers who wait for repairs. Saturday hours would be nice too, but good mechanics need a weekend to rest! These folks are terrific!

Jun 07, 2008

Doug did an inspection for a car I was buying from a local dealer to ensure I was buying quality. I live in Florida. He took time from his day to look thoroughly at the car and do a test drive. He called and let me know the overall condition and areas that needed to be addressed prior to purchase. Very helpful and I appreciate his work and efforts. Lori was also wonderful at the front desk. Nice people.

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