KEN's Muffler & Brakes

  • 4.8 of 5 stars
7 reviews

3537 W Northwest Hwy, Dallas, TX 75220, us

(214) 350-2429


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Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Guarantees all work for at least 1 month or 1000 miles
Specializes in Radiator work
Specializes in Engine Rebuild work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 14, 2002
I have been taking cars to Ken's for about 20 years, primarily for brake service and occassionally for muffler service. The vehicles have varied from a Ford pickup to BMWs and and Audi. Regardless what problem I have taken to them, I have always left a satisfied customer. On a number of occassions I have taken a car in suspecting a problem or needing a relatively minor adjustment, such as the emergency brake lever. Frequently, Ken's has investigated and found no problem or made the adjustment at no charge. When I have offered to pay, they tell me to come back when I have a problem needing attention. The cost of repairs done by Ken's has typically been 50 to 60% of the price quoted by a BMW service department. Ken's will turn/resurface brake rotors which are safely within spec. The BMW dealers will only replace rotors with new parts, at a much higher cost. Over the years, I have sent many people to Ken's. This is a place I am comfortable sending my wife or daughter, knowing they will be treated fairly and whatever problem properly handled. The hours are not always the most convenient (8-6 M-F, 8- Noon Sat). I have often left a car for repair and the repairs have been done properly and within the time promised. I don't recall ever having to return for correction of any work done by Ken's. Great way to do business.
May 14, 2005
  • N/A
Quick, honest and reasonable price.
Jun 29, 2006
Nice folks work here. I bothered them enough to drive them up the wall, but they were always patient and kind.
Dec 12, 2008
My dad took in his 2001 Corvette one time to figure out the cause of an extremely obnoxious noise, and unfortunately, they made the wrong assessment and replaced the wrong part. Realizing their error, Gary called my dad and immediately told him what had happened. He went ahead and fixed the problem, and did not charge us for the labor or the new parts that were installed incorrectly. His mechanic is rarely wrong, and i was so impressed with his honesty. We have saved many thousands of dollars by going to Ken's and it is ALWAYS a very pleasant experience.
Dec 31, 2009
Took car to Ken's for brake service based on recommendations shown here. They inspected brakes and shocks and said both were good and did not need servicing. NO CHARGE. Believe me, when it comes time to take the car in for service on brakes, shocks, or muffler, I'll be back. The auto repair business isn't known for integrity, but these folks have it.
Jul 05, 2010
Had them replace my (stolen) catalytic converter. Gary said the best case scenario was $225.00 When I picked it up that evening, the bill was only $187.50. Yes, I'll go back.
Oct 05, 2008
My family has been going to Ken's Muffler for at least 15 years. Gary, the owner, has been a welcoming and reliable friend for us over the years. My dad's 2001 corvette started making an obnoxious squeaking noise under the hood about a year ago, and when he took it in to the shop, they diagnosed a water pump problem and replaced it. Shortly after replacing the water pump, they realized that it was actually the belt tensioner. Gary actually called my dad, admitted his mechanic's mistake, and did not charge us for the new water pump. He really rarely makes mistakes, but when he does, he is honest about it and that is hard to find.

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