Pyramid Auto Sales & Service

  • 4.9 of 5 stars
13 reviews

10537 Brooks Ave, Converse, TX 78109, us

(210) 658-3571


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Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jan 22, 1999
Every job comes with an honest estimate....and anytime the job requires a different look, part or approach, Bill calls to explain the differences, the money saved or added, and gets the customer's approval BEFORE committing to anything over the estimate. If the vehicle is not correctly repaired and must return for the same or very similar problem, Bill adjusts the fees accordingly. Bill offers his advice on rebuilt vs OEM parts & equipment, and leaves the decision to the customer. I've recommended this auto repair shop to several friends, and they have passed on similar experiences/support.
Jan 29, 1999
I take all my cars to Bill. He keeps a complete history of all work and repairs on every vehicle in his little computer. If I come in and say I think I need a tune-up; he checks his computer and often says: "You don't need a tune up you just had one six months ago". He will not work on your car unless he can duplicate the problem. If it is intermittant and he cannot diagnose he will tell you to drive it until he can replicate. He keeps all replaced parts for your personal review. He now has started taking pictures with a digital camera of anything he finds. His crew has been with him for over 10 years; which tells me he treats his people right; and they treat the customer right. He's located next to Randolph Air Force Base on the Northeast part of San Antonio. Try him you won't regret it.
Jun 05, 2001
I admit it . . . I'm a baised customer, but not related and don't own stock . . . Bill & Pat & Company are grrrrrrreat!! Have been doing buiness with them since about 1987 or so. Their work is top drawer and their prices are fair. I, my wife, and son have all bought autos through Pyramid over the years and have been super pleased with the sales and the service. One auto I bought through him had a significant problem, but he didn't hide form it he fixed it!! He stands behind his product. I agree completely with the two 1999 comments. He not only saves the parts for your review; he insists you see them whether you know what they are or not! Good naturedly, of course!! We do keep going back. I guess we'll keep them!!
Nov 07, 2011
Mar 17, 2007
Being a new Texan ( 7 months moved in ), I asked my fellow vet pals at the Converse American Legion for a reputable mech shop. I was highly disatisfied with Gunn GMC about repairs done on my 2000 GMC Sierra. The reccomendation of this shop was a most pleasurable experience in honesty, service and professionalism. Bill, his wife, and the mechanics at this shop are "TOP NOTCH" !! I would reccomend Bill's shop to anyone for general service, major repairs and if you need a used vehicle I'm sure you would get a real deal at a fair price. I'm glad I found this place - my wife's Honda Pilot and trusty old gal (GMC) will be in the care of this shop from here on out. Jim & Claire Ogilvie
Jun 26, 2003
Absolutely the best, most honest shop I've ever encountered!
Jul 09, 2009
As I wrote almost 3 years before, there is not a better, honest, professional place then here to bring your vehicles. Bill's shop takes care of my Toyota now and my wife's Pilot. The mechanics are excellent, and the owners are great - it's a happy house at this business.
Mar 21, 2005
This is a top notch shop. 100% honest. They stand behind their repairs. They never over charge or do work that is not needed. I trust them.
Aug 02, 2005
Bill and company are definitely top notch. I can't find anything the other reviewers said on which I disagree. He is honest & professional--what else can you ask for? He does call prior to doing the work so the customer can say yes or no; and if you have a computer, he'll send pics of the problem. Sometimes I think about pinching myself as he doesn't fit the negative stereotype of a mechanic.
Jul 15, 2006
My wife and I have used Bill and his company almost exclusively ( a couple of times we dealt with dealers) and we highly recommend them to anyone who needs a highly trustworthy and competent auto repair company. Randy & Cindy Hinds, San Antonio

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