Gordon Automotive

  • 4.7 of 5 stars
16 reviews

8526 Burnet Rd, Austin, TX 78757, us

(512) 458-4245

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.7/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Apr 18, 2006
I recently moved to Austin, TX from Albany, NY. I needed a new inspection, which we know can be a basis for all manner of "necessary work", and a solution to brake pedal "shudder" ( warped rotors I figured ) as well as general opinion of condition and safety, etc. on my 2000 I-30t with 168,000 plus miles on it. The work was done well, timely, without "upselling", and the bill was less than the estimate ( $429 v. $460 ). Mike pointed out the brake pads were fine and could be re-installed on the new rotors. I'd go there again "in a NY minute" and recommend his business to anyone!
Sep 02, 2007
After dealing with them for a while, you can go in and they know you by name. They have been in business since 1966. Once, when they replace my brake calipers and they wore out way to soon, they replaced them free. Recently I had problems with not being to close the doors on my truck because of a latch problem, so I called them, and they walked me through fixing the problem for free. Their web site is http://www.gordonautomotive.com/.
May 27, 2008
I've been taking my vesicles to Gordon since moving to Austin in early 2005 (I located them via these Mechanic Files). They're not the cheapest shop around, but I've never had any problems with their staff or quality of the work. I've never had any reason to doubt their honesty or competence. Great folks. They always take the time to answer any questions I have, or even show me exactly on the car what they have a concern about. The one time they did make a small error, they apologized and took care of it immediately, no issues or charges. I've directed a few coworkers to them and they (my coworkers) have also been very pleased. Highly recommended shop.
Jan 18, 2009
I took my ford explorer to them for the first time. They were able to get it in and fixed in a short time. I told them I only had the one car and they offered to take me home and pick me up. The repair was minor and was reasonably priced. Being a woman, I get tired of getting overcharged just because they think I don't know anything - this was not the case here. Honest and kind, I'll go back.
Mar 19, 2009
Be prepared to PAY PREMIUM PRICES. These guys are not looking to save you money. They have a rather large garage and I suspect rather large overhead.
Sep 26, 2012
  • PartneyLaw
I called to get a quote for a shock/strut replacement that I had self-diagnosed as the problem with my clunking/rattling rear suspension. They wouldn't confirm over the phone and said they wouldn't charge to take a quick look at the suspension on the lift but didn't want to quote me for something I might not need. A cheap trick to bring me in and "get me" as a customer...or so I thought. I took the car in a week later, they checked it out, offered me a ride if I needed to get somewhere (I waited instead) and took a look within 10 minutes. I waited for a total of 30 minutes from the time I walked in until they were done. They diagnosed the problem as a loose bolt in the suspension that was making the noise, tightened it down to spec, and didn't charge me a dime. It would have been very easy for them to sell me a strut/shock and take advantage of my misdiagnosis, but they were honest, friendly, quick, and best of all FREE! I will definitely be talking all my cars there from here on out. I can't recommend them highly enough.

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