Emmett Automotive, Metropolitan Government TN

4.8 of 5 stars

5 reviews

4801 Trousdale Dr, Metropolitan Government, TN 37220, us

(615) 832-3268

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.8/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	4.5/5
They take the time to explain the problems and necessary repairs	4.2/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.4/5
The shop is located in a safe neighborhood	4.7/5
The hours of operation are convenient for customers	4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.4/5

Reviews

Aug 11, 1998

We trust this guy and he has never failed us!

Mar 20, 2002

What impresses me most is their honest evaluations, both of the problem as well as their ability to repair it. If the problem is one that really needs to be handled by a dealer, they say so, often without charging even a modest diagnostic fee. Now we have been regular customers for many years, and they know we will bring our maintenance work to them first, so that may be a factor. If it is a problem they can handle, the price is fair and the work is well done.

Sep 12, 2004

In Emmett's We Trust!

Aug 12, 2005

Very good service and always friendly mechanics (Steve, Pat, Steadman, Donald, and especially Pat)

Nov 24, 2008

Pat and Donald have been taking care of our cars for over 25 years. Prices are reasonable (not cheap), and the service is always top quality. While one of our cars was being serviced, they called to recommend that we get new tires. I simply responded for them to put them on. Only after I hung up did I realize that I didn't even ask which tires they recommended or what the price would be. After all these years, I trust them 100% to take care of our cars and not to take advantage of us. Note that the station is now a Citgo station (not Texaco) and is listed as Emmett Automotive.

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