Cumberland Toyota

  • 4.4 of 5 stars
4 reviews

1540 Interstate Dr, Cookeville, TN 38501, us

(931) 526-5600


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Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Mar 11, 1998
I write service in this shop and so work with Jim day in and day out.When I need a job done right the first time with no comebacks, Jim'll get the assignement.I maintain and repair my own vehicles-largely because I know what goes on in the auto repair industry and because it takes more than a certificate or diploma to make a good tehcnician but I'll let Jim work on my vehicle without any reservation.
Jul 19, 2000
I had taken my 1991 wrangler there twice, both for factory recalls (they are both Chrysler and Toyota dealers). The first occasion had no problems or hassles and was a very good job (replace Cat. Converter). The second time made it pretty clear why a truck in town had a large sign in its bed proclaiming that "Cumberland Sold me a Lemon!" I called to schedule a brake rotor recall and wasconnected to the service bay. After giving him the details, the fellow I talked to did told me that there were no available times until the following week. Since I work in another town, I figured I might be able to get it done there so I declined and asked to be transfered to parts for some incidental replacement parts I also needed. I ordered them, And after thinking about it, asked to be transfered back to accept the original appointment. I was then told by another fella that I could come in bright and early the next morning (apparently the first guy just did not like my tone). That made me a bit suspicious. Later in the day, I decided that both driver and passenger door latches (the parts I ordered) should be replaced, and not just the one side I had previously ordered. I called back to update my parts request, and was told (by a differnet fellow) that it would not be a problem, pick them up in a week. When I went get them on the appointed day, I was told the order never existed, and after I talked to two people who both confirned that everything was OK! When I went in to pick up the Jeep after the rotors, I told the floor manager the whole story, hoping to get an acknolwedgement of these incidents. his response is what really made things clear to me: he seems to not even care! I did not ask for anything in recompense, just told him what had happened. He didn't even give an "I'm sorry", just a "well these things happen" ( but should they? ). I will not take my business back there again, even if it is paid for by a recall.
Nov 20, 2002
Jim Ryan has worked on all of my/my familys Toyatas for years. My Camry was bought new at the dealer ship in 1991, and thanks to JIm (mechanic) and Jim/David(parts) my trusty Camry now has 235k miles on it . I have inly been stranded twice(dead battery due to my leaving the light in and the timing belt tensioner going out)and expect to have at least another 100 k from my car.The guys in the service dept. have always treated myself/wife like friends and always take my Toyotas to them. Their work is first rate, thier parts dept. get the parts I need in ASAP . These guys are top notch.
Aug 24, 2007
I've never used a dealership service department before because of the "too expensive" stereotype, but I highly recommend Cumberland Toyota's service department. I went to another mechanic to replace the plugs in my Sienna and he used the wrong plugs (despite the friendly label under the hood that says my engine requires dual-electrode plugs). After weeks of complaints about the sudden drop in my fuel mileage (the other guy didn't have a clue what the problem could be) I relented and took it to the dealership. They replaced the plugs with the correct plugs (which were more expensive) but charged me less ($149 for the dealership, $177 for the other guy!). They also recommended replacing another part if my check engine light came back on, and replaced it without charging me for labor when I came back. They call me several days after each service to make sure everything they did was satisfactory. They give me a ride back to work when I drop my car off and come pick me up when the repair is finished. I'm spoiled now! When the time comes to replace my Sienna, I will buy a vehicle Cumberland Toyota will service!

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