Dick Cranston Ford, North Kingston RI

4.8 of 5 stars

1 reviews

2545 South County Trail, North Kingston, RI 2818, us

(401) 884-4000

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	N/A
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	N/A
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	N/A

I've had my Ford Ranger for eight years. It's a good truck, but with 100k miles on what was the cheapest truck available, things are starting to wear out. Here's some stories: My truck was making a weird noise that was exactly like an unbalanced tire. Two different (nameless) auto places told me it was the tires. I bought, balanced, and swapped tires for weeks. When I gave up and called my dealer, he identified the problem on the phone (u-joint) and it was fixed the morning I brought it in. Another time it was running a little ragged. I gave them carte blanche to fix it, and they said they'd check (among other things) the wires. When I picked it up, they said the wires were fine. Six months later the wires finally did give out. They don't even take advantage of me when I let them! Moreover, several times I've dropped the truck off in the morning and it's been fixed BEFORE I GOT HOME! They tell me when I should fix things, and they tell me when I shouldn't bother. Being a dealer, the prices are occasionally higher than they'd be elsewhere (I got my windshield replaced there once. $350. ouch.) but the truck ALWAYS gets fixed on time and correctly. And they've let me take their loaner car to work in Boston. They're the best!

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