Enhanced Customer Relations

Dear Joanne:

How are you? It's been quite a while since I've seen you in the store. I just wanted to let you know about the great new products we have gotten in. Don't hesitate to give me a call if you have any questions. Maybe you'd like to set up an appointment.

I'll be here for you.



Dear Laurie:

I can't tell you how important your note was to me. I've been in the throes of such a terrible depression that all my friends have abandoned me. But, my behavior has been so unpredictable, who could blame them? For months now, I've talked to no one except my therapist. Then your note came. What a ray of sunshine in my otherwise bleak, pitiful existence. When can we get together? Can you do lunch on Thursday?