Andrew's Auto Parts Predicament

From: Andrew Sakla

Dear Click and Clack:

I currently work in a nationwide chain auto-parts store whose slogan is "Get in the Zone." I applied for this job when I moved to College Station, TX for college. The problem I have is that when I applied for this job I impressed my manager with my knowledge of complex automobile problems that I picked up from years of listening to your show. After 6 months of working in this store I have begun to realize that I have absolutely no idea what I'm doing. Every customer comes in with these just horrible symptoms their vehicles are presenting with and I have humbled myself to only suggesting tune ups, filter and fluid changes like the numerous posters around the store suggest. How can I keep from becoming just another unhelpful employee? Of course I blame you for my current predicament, if it wasn't for you I wouldn't have gotten this lousy job to begin with.

Your fan,