201652 - Call 03

New Paltz
New York
In cold weather, Kate’s door locks freeze and if she manages to get the door open, it won’t latch, so she wraps her seat belt through the door handle but then can’t get out. She climbs in through the hatch, but often that won’t latch, too. Problem is water getting into door panels and freezing, maybe due to plugged weep holes. Kate should have her door panels removed, and thick grease sprayed in.