201646 - Call 01

Sheila has noticed a burning smell coming from her car. It started after she had the muffler replaced and seems to be coming from outside the car, in the rear. She says it smells like a dry cleaner; her husband thinks it smells like a toaster oven. Tom and Ray think the guys who did the muffler didn’t use OEM parts and left off a piece of heat shield--the smell is part of the undercoating melting, or the carpet.