Master Wrench Incorporated

I just loved the way these guys talked to me (a woman) without pretending I didn't know what I was talking about. They were respectful and they did the job earlier than expected. Great group of guys.

I brought my 97 subaru to the dealer because the 'check engine' light was on. They said it was one of the catalytic converters, and that I should replace both of them: cost $1300. Eventually I looked for a mechanic on this website and found Master Wrench which is close to my workplace. They replaced both converters for a little over $800, did the work quickly, and were polite. A few days later my car passed its required emissions test.

These guys are the BEST! They are highly skilled craftsmen, with lots of integrity, and great values. They repair only what needs to be repaired, replace only what needs to be replaced, and will do all that they can to keep your automobile in tip-top shape. I travel to Peabody Auto Clinic for service/repairs from Vermont, and have been for more than fifteen years (and seven Saab's later). Their prices are fair, and I can't remember having to return to them because a problem was not corrected. They blow the socks off of anyone else in the business. Unlike another independent in Billercia, Massachusetts, these guys don't dent your doors, break your lenses, or anything of the sort. Even though they seem to prefer that other Swedish car (begins with a V), I still think they are the BEST, and I can't think of going anywhere else.

I took my Honda to them, for an "I just purchased it" inspection. They were timely, friendly and explained most their diagnoses of issues well. I was disappointed that when asked about the condition of the fluids, they just remarked that "there were numerous fluid leaks underneath". They did not however tell me anything about where the leaks came from. Shortly after (like a week) my car visited them, I figured out on my own that in fact the water pump was leaking through the weep-hole - something I feel they should have noticed when they went over it. I am not sure I would go back, I think I will try my luck with another shop next time.

When I moved to this neighborhood, I needed to find a mechanic close by who could work on my cars and who wouldn't rip me off. These guys are always honest, very competent, punctual, and polite. I've been in for regular maintenance as well as having my dead Jeep towed to them and they have always done exactly the right thing to get it running. I have never had to bring a car back for problems caused by the shop, which is fairly unusual in my experience. My wife has been in to drop off/pick up our cars and commented on the fact that she doesn't feel like a second-class car owner there. they always explain things clearly and help her to understand what needs to be fixed, why it needs to be fixed now, and what will happen if it's not. That last part is important. Many mechanics will try to scare women (and men too) by claiming a certain repair MUST be done or she will probably die in a horrible accident on the way home. Thankfully, the laws of reason and respect are followed at the Master Wrench. They're right across the street from the Barbur transit center, so it's easy to get a bus after dropping off the car. They've offered me a ride home too, although I am within walking distance. Between the excellent service, respect for customers, convenient location, and the wonderful philosophical messages (new ones about every month or so) on their signs, they're an excellent place to get the car fixed. They aren't the cheapest place to get your car fixed, but they're still less expensive than the dealer and they do the job right the first time. That's worth far more than the money I could save by going to the cheapest place.

After Firestone said that they wanted $600+ to fix my coolant system, I was extremely apprehensive when my truck started to leak coolant. I looked the garage up on this site and hoped for the best. They identified and fixed the problem in less than an hour (coolant intake hose burst) and fixed it for $50. If ANYTHING else goes wrong with the truck, I'm definitely going back there.

They put clever sayings on their reader board! They stand behind their work and the breaks go to the customer's direction when their is a question.

For years I would take my car to the dealer, thinking that it would have to be better than my "neighborhood" car repair shop. Boy, was I wrong! Now that my car is older, and long out of warranty, I thought I'd try The Master Wrench, simply because it was so conveniently located. Lo and behold, I've been so amazed and thrilled at this shop that I decided I had to let others know, hence this report. I like all these folks so much... really decent people. And boy, can they fix cars. Over the last few years, we've brought in 3 different vehicles for them to work on, and we always were pleased, both with the quality of the work and how much (or rather, how little) it cost. The last time I was there, I picked up the vehicle only to find out that the cost of repair was LESS than I had been quoted, because of something or other that hadn't needed to be done extra to fix the problem. They could have charged the extra with me being none the wiser, but nope... these guys are super honest. I am so happy to have them in my neighborhood! :-)