Pallotta Ford Lincoln Mercury

  • 4.2 of 5 stars
4 reviews

4199 Cleveland Road, Wooster, OH 44691, us

(330) 345-6600

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Apr 09, 1998
Have always gotten my vehicles in when it was convenient for me.
May 25, 2004
I had to go back to them three times (and finally hijacked a mechanic for a test drive) to convince them there was a problem in the front end of my 2001 Ford Ranger. The previous times I'd had the vehicle in no one could "hear anything wrong." I took the mechanic out on the busy highway in front of the dealership, got the truck up to 60 mph and asked him if he thought there was a problem. It was obvious from the noise in the front end that there was - so much so the mechanic asked me to pull off the road immediately (he didn't want to be in the vehicle - at least not at 60 mph). Resolution: They replaced the ball joints and outer tie rod ends on the vehicle - a 2001 Ford Ranger with less than 40,000 miles on it. I drove the vehicle home only to have the sound re-appear within a day. I returned the vehicle, they checked the front end, again, and replaced the inner tie rod ends. Problem gone - and it was still under warranty, so the entire deal cost me only $50. The thing that's unfortunate is I had to go back multiple times to convince them there was a problem.
Nov 07, 2011
Jan 01, 2009
  • N/A
Pallotta Ford does great work on all our vehicles, both in the dealer shop and the Quick Lane. The employees are always very respectful.

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Geocoding courtesy of USC Spatial Sciences Institute