Pallotta Ford Lincoln Mercury

  • 4.2 of 5 stars
4 reviews

4199 Cleveland Road, Wooster, OH 44691, us

(330) 345-6600


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Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 09, 1998
Have always gotten my vehicles in when it was convenient for me.
May 25, 2004
I had to go back to them three times (and finally hijacked a mechanic for a test drive) to convince them there was a problem in the front end of my 2001 Ford Ranger. The previous times I'd had the vehicle in no one could "hear anything wrong." I took the mechanic out on the busy highway in front of the dealership, got the truck up to 60 mph and asked him if he thought there was a problem. It was obvious from the noise in the front end that there was - so much so the mechanic asked me to pull off the road immediately (he didn't want to be in the vehicle - at least not at 60 mph). Resolution: They replaced the ball joints and outer tie rod ends on the vehicle - a 2001 Ford Ranger with less than 40,000 miles on it. I drove the vehicle home only to have the sound re-appear within a day. I returned the vehicle, they checked the front end, again, and replaced the inner tie rod ends. Problem gone - and it was still under warranty, so the entire deal cost me only $50. The thing that's unfortunate is I had to go back multiple times to convince them there was a problem.
Nov 07, 2011
Jan 01, 2009
  • N/A
Pallotta Ford does great work on all our vehicles, both in the dealer shop and the Quick Lane. The employees are always very respectful.

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