Willoughby Automotive

  • 5.0 of 5 stars
2 reviews

3657 Lost Nation Rd, #A, Willoughby, OH 44094, us

(440) 975-0442


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Has ASE certified mechanics
Happily gives binding estimates
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 12, 2006
We've done business with Bill Osborne, the owner/head mechanic, for quite a few years--at least 10. He's worked on at least 6 different cars for us: '95 Audi, '96 Buick wagon, '95 Geo Prism, '94 Saturn, '91 Toyota Previa, '80-something Nissan Maxima. (No, we don't still have all these cars, but we do keep cars a long time...) Several times I have gotten estimates from someone else, then gone to Bill--Bill is always cheaper, at least as fast, and more reliable. The few times he's messed up he's always made it right. With one car he finally said told us it wasn't worth fixing any more and said it was time to sell--he could have made a lot on us by putting a lot into it, but he did not. We've referred many of our friends to him, and they like him, too. If he runs into something he hasn't had a lot of experience with before he's not too proud to check around--he's even checked with dealers' mechanics! Yikes! Finally, he still does a lot of the work himself, along with 1-2 other mechanics.
Mar 21, 2009
Owner, Bill Osborne, is just the best, as are the rest of his guys. He used to work for a dealer and was fed up with having to meet sales quotas on unnecessary work. I recently had to/chose to sell my 12 year old car that he helped me baby for the past six years. I feel like a rat, needing to go to a dealer now...but as soon as that warantee is up, I'm back to Bill's! {I'm a teacher: 90% of my colleagues, and the school vehicles are also taken there! He's good!}

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