Tuffy Auto Services Center

  • 4.9 of 5 stars
7 reviews

7854 Smoky Row Road, Powell, OH 43065-7682, us

(614) 792-0770


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Specializes in Brakes and Mufflers
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
May 14, 2002
I have 4 cars (Toyota 4 Runner; Volvo; Honda Civic; Olds Cutlass Cierra). I found the manager of my neighborhood Tuffy Stores, Mike Busch, to the most mechanic I ever met.He is always honest, courteous and fair. For example, he replaced break pads for 1981 Honda Civic 9 months ago. They started sqeeking loud. I took it back to him this morning. He fixed the breaks cheerfully and put new new shims and didn't charge a dime. He apologized for the problem. He keeps all my records on all four vehicles. He reminds me next repair when it is due. He is so honest that re recommneds me to take my Volvo some times to the dealer, if it is in my best interest. He said Volvo dealers are better equipped to fix complicated problems beyond breaks and muffler. I totally trust Mike for any basic repair.
Jan 23, 2004
  • N/A
I totally agree with the comments by the previous poster. I had three shops try to hoodwink me into expensive brake repairs for my '95 Mitsubishi Montero....Mike ended up replacing the pads for a very modest amount and I've been good ever since.
May 03, 2005
The work was done on my Chrysler Town and Country minivan. They replaced my radiator, and took the time to explain and show me the old radiator they had just removed. I noticed on sunday that I had developed a significant transmission fluid leak. I called them and they said to bring it in so they could remedy the problem. Due to a prior appointment regarding the airbag, I first took my van into the local chrysler five -star dealership, I told them about my transmission fluid leak at the radiator and that they shouldn't worry about it. The Chrysler dealership came back with a $1200 dollar estimate to replace the 'leaking steering rack.' I told them again that it was transmission fluid leak and not to worry about it. The service manager said he would mention that again to the service technician and he would look for a leak from around the radiator or front of the vehicle. The service manager called back to confirm the original steering rack diagnosis, going as far a saying that when he squeezed the dust boots powersteering fluid came out and that there was no evidence of a leak up near the radiator. After politely refusing the service on the steering rack I drove to back Tuffy for my for their diagnosis. The manager at Tuffy told the service tech to look for a leak, (not mentioning where it might be from) and proceeded to give me several prices for a steering rack while we were waiting for the service tech to pull my van into the shop. I had a call by the time I got home. I called back and the tech answered and said that the problem was a transmission cooling hose that leads to the radiator and that it had a pinhole leak in it. Furthermore, he pulled back the dustboots on the steering rack, (the same place the dealer's tech checked and said it fluid came out when he squeezed) and said there was only the lithium grease, and no fluid from the seals. He then proceeded to apologize for missing the problem. I was just thankful for his honesty. When I went in the tech came forward and again apologized for initially missing the problem and showed me where the leak had been and fixed it no charge
Nov 19, 2005
Tried this shop due to cartalk recommendation. Not disappointed. Very curteous crew, went out of their way to accommodate my repair needs with regard to hours, transportation while my car was in the shop, etc. Would recommend them to others as a fair and trustworthy shop.
Jun 17, 2007
I needed a muffler and other exhaust components for a '94 S-10 Blazer. I had made an appointment with Tuffy to allow them to check it out and give me an estimate. They gave me a prompt quote at a very reasonable price. I asked how long would the work take and when could I set an appointment to get the work done? The manager said 30 minutes. I said, "how about now!" They had all parts in stock and 30 minutes later I was on my way!
May 21, 2008
They were prompt and honest and priced several hundred dollars below the other places that I called for replacing both front and back brakes. I brought a $20 off coupon and the manager informed me that there was a $40 off coupon and went ahead and applied it. So far the work seems quality and I was let in the shop to assess the situation before work was done. They offered me several different price options which I appreciated.
Feb 17, 2011
I brought my 1996 Ford Escort Wagon in for an oil change, picking this place in particular because of previous reviews. With the oil change, I got a 41 point safety inspection, as well as all fluid levels checked and a tire rotation for under $40. Very reasonable prices! After the inspection was over, they told me of the few things that my car needs done to it in the future to keep it up and running smoothly. I wasn't spoken down to at all or pushed to make repairs I wasn't ready to, or could afford at that moment. I felt they were fair and honest and polite. I will be taking my car back to them in the future.

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