Wagner Subaru

As a lowly woman who is not of the world of automobiles, I have always done my best to lay the auto maintenance on the hands of my husband. This way I could avoid the discomfort that females often feel when the mechanic asks difficult questions, or worse yet, makes me feel stupid. Doc has changed all that for me. I have purchased two cars from him and he always listens to my descriptions as he diagnoses the problem. Doc never tries to sell me something other than what I really need. "No pressure" is not his slogan, it's the way he does business. If there is a problem brewing in my Subaru, Doc simply explains the problem, outlines the various solutions (including his recommendation) and allows me to decide when, where, and how much to buy into the plan. His only problem: he won't allow me an even trade of my 10 year old Subaru for a year old one.

Wagner Subaru has been the only repair/service shop I have used since 2000. They are very honest, reliable and xcellent at troubleshooting problems. I just purchased my second Subaru from them in December 2006 and one of the main reasons I bought another Subaru is because, in my opinion, they are #1 in customer service. By the way, I am a very tough customer with high expectations.

They have offered advice, suggest best done by myself, lent manuals, (I am compentent to do head gaskets, clutches,brakes, etc,, and am an electrical engineer) Prices have always been fair. Is a small Family business, wins Subaru kudos for service almost every year.

Wayne, the manager, is the most competent and honest mechanic that I've ever met. He'll often tell me that what I think I want doesn't need to be done and advise on planning noncritical repairs. If I'm worried about a strange noise, he'll work me into the schedule. I just wish they were open later and on weekends, but there is no better shop in the state.

These guys do excellent work. For instance, my car developed a problem just after I left home to go to work. I limped the car over to Wagner Subaru. They found the problem, fixed it on the spot and got me to work only a half hour later than usual. My wife and I have two Subarus. I take care of the easy stuff myself, but leave the rest to these guys. The price is always fair. This is easily the best auto repair shop I've used.

These guys are honest. If my car needs repair, they'll do what needs to be done, and do it right. But they'll also say when something DOESN'T need to be done. I feel I can always depend on their accurate, honest appraisal of the work that needs to be done, and that they will stand behind their work.

This is a small dealership and they really pride themselves on customer service. I actually talked with someone who drove his Subaru up from Cincinnati to get it serviced at Wagner's although there are at least two Subaru dealers in the greater Cincinnati area. They are willing to explain things and they seem to be honest and very competent.