Monro Muffler/Brake & Service

4.6 of 5 stars

1 reviews

4978 W Broad St, Columbus, OH 43213, us

(614) 870-3666

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About this shop

Hours
Specialties: Specializes in Brakes and Mufflers
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	4.0/5
Their repair price is reasonable	4.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	4.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	4.0/5
The hours of operation are convenient for customers	5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.0/5

I picked this place because it was located close by, seeing as my car needed towing. I had heard nothing of them and was taking a large chance not knowing anything about them. They have performed repairs on my brakes, starter, alignment, and oil change. Each time they worked on my car, they called me and gave me an estimate, which they stuck to. They did not charge me for a disc kit for my brakes when they realized that charging me for it would have gone over their estimate. If they are running behind, they call and let you know it will take longer than expected, and if necessary, will bump you up if you need the repairs in a hurry. They recommended a towing service for my car that was inexpensive and friendly (Hook CS Towing). The people who work there have always been friendly and offered discounts if their repair work caused any inconvenience. I would recommend this auto shop to anyone in the west Columbus area. Truly a very reliable, honest, and good repair shop.

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