Ray Laks Honda

  • 4.8 of 5 stars
2 reviews

3590 Southwestern Blvd, Orchard Park, NY 14127, us

(716) 826-4200


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Offers loaner cars
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 05, 2006
I am an anti-dealer kind of guy but lack of any dedicated Independent Honda shops in the area drove me to Ray Laks. I have been to a few Honda stealers in the past & expected nothing less from Ray Laks. I was wrong! Their pricing is very good overall. Some repairs are a little too high but they are fair overall, especially for a dealer. I highly recommend you deal with Zach as he is the best service advisor that they have, he always works with me when I feel a price is too high. I give him my argument & he listens & responds. I argue because I am a former service advisor so I know what everything should cost but he doesn't know that. I receive excellent treatment from him every time & when I come in for service he makes sure that I am take care of. I did have a problem with another advisor but we did work it out to my satisfaction, I learned the lesson of always getting a quote before anything is done! Highly recommended & that really means something coming from me! -Dave
Mar 29, 2010
The car is driven mostly by my wife. She said the check engine light was on. So I took it in. They wanted $93.00 service charge to check out the car and find out what was wrong. OK. They check it out and said that the wire harness that goes to the temperature sensor on the radiator tank was corroded and needed replacement. Cost $325.00. Ouch!!. I complained to the salesman who sold me the car in '06 - new. I got me 10% off the price. But, still to me, the price was a little high. The parts were only $61.00, and the rest was labor. They fixed the car in under two hours. That's over $100.00 an hour. When I complained, I was told that because I did not come to Ray Laks for 'regular' service every 6 months or so, they felt justified in charging the higher price. Of course, I probably saved more than that by doing all those oil and filter changes myself. So, it comes out in the wash.

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