Smitty's Automotive Service, Rochester NY

5.0 of 5 stars

1 reviews

349 Jefferson Rd, Rochester, NY 14623, us

(585) 475-1970

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About this shop

Hours
Specialties: Has ASE certified mechanics
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	N/A

Smitty's does good, honest work for a fair price. They've always treated me very well and done the same for everyone I've recommended them to. Their service manager (Kerry) is especially good. He's even helped me trouble-shoot problems with trailer lights after 5 on a Friday just to be nice. They don't call you to remind you about this, that or the other thing. You call them, bring in your car, and they fix it--the first time, without any hassles or worry that they're going to do stuff you don't need or overcharge you. I started going to their shop years ago after my sister had her car towed there one night. She was a college girl with a busted radiator who was at their mercy for what they told her she would need and what it would cost. They were very honest with her and got her back on the road quickly. We've been loyal customers ever since.

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