Otto's Auto Repair

  • 4.9 of 5 stars
7 reviews

3230 Lake Ave, Rochester, NY 14612, us

(585) 254-5710


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Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 28, 2008
I have been a customer at OTTOS for 16 years and have never been disappointed by their service. Mark Otto and his son almost always diagnose my vehicle problems correctly at the start, but they really shine when there is an additional problem: they back up their work and will keep after a solution even if it becomes unprofitable for them. They will do what is necessary to keep you as a happy customer, always going the extra mile. I have moved out of their normal service area a few times and always end up back at OTTOS because I know I can trust them to do what is needed, and nothing else... always with a full explanation. Competent and considerate - I couldn't ask for more!
Sep 26, 2008
Good work... fast. Let me take the car home and drive it a few days to be sure the repair was to my liking... BEFORE I paid for it! He's honest and stands behing his own work.
Sep 25, 2008
I trust them at Ottos and at my age (78) that counts for everything. He won't pad the bill or fix things that don't need fixing. He let's me know ahead of time when he thinks I might have a problem in the future. There was only one time when I had to go back and he couldn't have better about correcting the problem -- AT HIS EXPENSE! He is the best! The only shortcoming at Ottos used to be his location in a semi-bad neighborhood, but now he has a new shop and I have no complaints at all.
Sep 30, 2008
I've moved too far from OTTOS to use his garage anymore and I miss the security I used to feel taking my car there. He did good work on our newer car and on the clunkers too. He knows that not everyone can just go out and buy a new car every year so he helped keep our car going as long as possible, but told us when it isn't worth doing certain repairs. He is honest even if it costs him a repair job. He seems to really care about his customers.
Oct 01, 2008
Getting my car into Ottos used to be very difficult because he had a small lot in a lousy neighborhood. He's moved now and hopefully that problem is solved. I never doubted that he was honest and he did his best to keep maintainance bills to a minimum while making sure my car was safe to drive. Some mechanics will cut corners to "be nice" and lower bills; Mark Otto will NOT do anything that risks the safety of the vehicle, but does give you choices that can get your total cost down. He's not perfect, but he will do whatever he has to in order make it all good. I would trust Ottos implicitly with my car.
Feb 04, 2011
They've worked on four different cars for me. Despite the fact that this is a busy place, Mark always manages to fit me in quickly even when on short notice. The guys here are very personal, professional, and efficient, and the work somehow is always correctly done on time. Also, unlike most of the "corporate" outfits in town, they don't try to sell me any unnecessary work. Their hours are the standard 8-5 weekdays, which isn't always the most convenient for customers who work the same hours, but I can't really fault them for that, as this is a small shop, and they're entitled lives outside of work.
Oct 04, 2012
  • Nick2185
I've had Hondas, toyotas and chevys through Otto's garage and he never disappoints. On 3 separate occasions I've had Mark help me get towed to his shop and he always gets me off the side of the road in a hurry. Even when he finds problems that I was unaware of, he explains to me why it most likely occurred, and won't fix anything without asking you first. He's the most honest and reliable mechanic in the area and I even send my kids to him. I can't thank him enough for all the money he has saved me over the years... Not to mention his lake ave location is GREAT!

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