Della Honda Dealership

  • 2.1 of 5 stars
4 reviews

702 State Route 3, Plattsburgh, NY 12901, us

(800) 605-1845


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Has ASE certified mechanics
Road tests vehicles when appropriate
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Aug 07, 2003
Always have been treated repectfully and professionally, whether it's an oil change, or repair.
Nov 07, 2011
Sep 02, 2011
  • N/A
Always great service. But, then again, they sell Hondas---not a lot of service necessary.
Mar 15, 2012
  • DennisK
Re: 2009 Honda Fit Sport purchased in July 2011 as a "Certified" (i.e., pencil-whipped ... all four tires were 4-5 psi low the day of delivery, and the oil looked like it had never been changed, at 14K mi. at the time) used car purchased at this dealer. Three incidents. 1. They (including Della's service advisor, technician, service manager, and American Honda Customer Disservice Department) came up with every nonsensical excuse you'd expect from very small children trying to avoid eating their greens. After SIX weeks of unkept promises to return phone calls, promises to do research on the matter, etc., with each contact resulting in another incomprehensible "reason" why there WAS NO malfunction, suddenly, I suppose because they realized I wasn't going away, they found that Honda had issued a tech bulletin with a fix FIVE MONTHS EARLIER. This was after three employees said they had researched it on Honda's "TechLine." The bottom line: DO NOT BELIEVE what they tell you unless it is something like, "The men's room is over there." The problem was their in-dash annoying "Maintenance Minder" Average MPG display was ALWAYS 10-20% high ... e.g., it would say the car got 40 mpg when it actually got 36, etc. (No wonder so many people say the car gets such amazing mileage.) After they finally installed the "programming fix" (to teach it how to divide 350 by 10 and get somewhere between 34 and 36) the AVG MPG display now runs anywhere from 0.3% to 4% high ... NEVER reads low, only high. So I have a $16,000 ton of advanced technology that can't accurately measure how much gas flows through a tube and divide that into the number of miles since the last trip odometer reset. If that is the capability of their computer, how accurate is the gizmo controlling the ABS? The air bags? The key point here is that Della Honda WORKED HARDER at avoiding this WARRANTY repair than what effort it took to actually do it. Unfortunately, they did not pay me their standard labor rate for all the time and effort it took me to get them to do the right thing. By the way, just for your enjoyment, one of the things the service manager told me was that his district service manager told him it was normal for the average mpg display to range "two to four mpg" high. That was to get me to stop complaining that my car was reporting 5 to 8 mpg too high. When I reminded him that I had moments earlier told him about my 5-to-8 results, he said without hesitation, "Well, that's close there." Exactly those words. Besides ... a tolerance of up to 4 mpg high? And what is the spec, really? +/-2? or 3? or 4? I asked for Honda's official error tolerance on this device, and he said "2 to 4." 2. The 2009 Certified Used Car warranty booklet says that I have to do "Required Maintenance" every 6 months or 7500 miles. They provide a chart you're supposed to get signed off by your mechanic when you get the service done. They say this "required maintenance" is necessary to assure warranty coverage. But they do not say what maintenance work is required. The owner's manual doesn't say, either. Instead, it says that the Maintenance Minder computer will tell you when you need service. But it does not just "tell you." You have to ask, in an awkward way. You have to fake resetting the "Oil Life" display, then abort the reset after you see the maintenance codes that you can only see through this procedure. At the 6 month point I called Della and asked (not telling them I had run the gimmick to see my current maintenance codes), "Exactly what service is required every six months and what will it cost me?" Guy says he has to go get the book. Comes back and asks for year and model. "Oh, on all the newer models you don't have to do anything until the Maintenance Minder tells you to." Of course he's not going to put that in writing to cancel the Warranty book stated 6 mo./7500 mi. requirement. I explain that I checked the Maintenance Minder codes and came up with a code B and 1. B means change the oil and check all the usual stuff that should be checked on any car now and then. Code 1 means rotate the tires. However, according to the same Maintenance Minder's "Oil Life" display, I still have 70% remaining oil life. And there's no way it can know when I need a tire rotation, becuase it did not ask me to input the fact that I put new snows on it 3,000 miles ago. So the guy says, "Oh, you already ran the codes," with a tone of disappointment, as if I'd taken away his lollipop. Yeah. I read the owner's manual. I know that's unusual, but it happens now and then. So I say that apparently code B is saying, in effect, if not intentionally, "Do the 6-month required maintenance checks." But, I say, code B wants me to do an oil change, while the oil life still says 70%. I was sorta kidding about that, sensing as I have all along that this whole scheme has nothing to do with actual needed maintenance, but is all about getting you to bring in the car to let them have a whack at your wallet. So I expected him to say, "Oh, well, even if you don't need an oil change or tire rotation like it says you do, I guess you'd better do all the other code B checks it says you need. That will be an hour's labor charge. So bring it in." Nope. He says that regardless of what the warranty book says about required maintenance intervals, and regardless of the fact that the Minder is telling me to do Code B now, I don't have to do anything until the next time it needs an oil change, because that's when they check for any outstanding codes. (By the way, if I rely on their Maintenance Minder Oil Life display to tell me when to change the oil, it would be every 8-9000 miles. Hey, they sell cars.) But code B says to change the oil. I decided to have the code B checks done every six months by someone else, not because I can't do them myself, but because I need evidence they were done by a professional, for warranty support. And because I'm afraid of what Della will do to the car if I let them touch it. (And, after research concluded you cannot know who to believe for sure, I decided to change the oil and rotate the tires every five thousand miles, revised from my former belief in oil every 3000 and tires every 6000.) 3. Odor of something burning, like plastic or rubber, coming from under the car, both sides, especially strong around the area at the backs of the wheel wells, stronger there than under the hood. Hits you in the face when you stop and get out. No dripping. No fluid losses. No wet areas. Occurs intermittently, usually only after more than a half hour driving. Everything on the car is working normally. Odor disspipates quickly after stopping the car, even if left idling to keep it hot while sniffing around for location of the odor. Hoping it's a warranty issue, I reluctantly let Della look at it. After an hour of waiting, they come out and tell me in front of a handful of other customers that my car is missing the undercarriage shield, which probably caused road salt (northeastern NY winter) and grime to get "up there" and make the burning odor. Aside from my instantaneous disbelief in the road salt theory, or that it would smell like burning rubber, I am dumbfounded, but only for a moment. I say okay so put the shield on it, which had to be missing when I bought the car, because it has not fallen off since I've owned it. They say it's "impossible" because every certified used car gets everything checked. (Uh, well, except the tire pressures. And the oil.) Now it's my word against their's and I'm stuck. In the course of debate they say that it would take a significant collision force to knock off that shield. Service advisor stops a tech walking by and asks, "How many clips are on that thing?" About 7, and a coupla screws. Yeah, so I would have had to crash hard into something to knock off this two-foot wide shield ... and not know that it happened. I say I want to see this missing shield space on the car. Service advisor says okay just a minute and disappears (I never see him again until check-out time.) Service manager comes out and we argue. I think I should have this shield, even though I don't want to pay for it, so I say I want them to meet me half way: I'll pay for the labor since I have no choice, but I want the part at cost. He argues against this insane notion, but gives in, I suppose maybe because they could hear me out on the sales floor. Then he says he'll be right back and goes off, presumably to tell them to install my shield at cost. After leaving me stewing in my juices a few minutes, he comes back and says, "That car does not have a shield." Baffled, I said the only rational thing. "Huh?" Yep, turns out this model was not made with such a shield held on by 7 clips and a coupla screws, which he now says comes only with "the hybrids." Uh-huh. Not the slightest hint of an apology, not from the service advisor or the service manager, after having in effect told me that I was either a liar or nuts, since they KNOW this "certified" used car was sold with a shield that I somehow lost and don't know it. (No other human has done anything to this car except the tire dealer who put snows on it, and I have a long positive history with them.) I say, now speaking sorta like a ship captain speaking to a seaman recruit, "Go back and find the cause of the burning odor," now that their idiotic excuse for not finding it has expired. They again found nothing (same as when they looked for the cause of the wildly high Avg MPG calculation), resorting instead back to trying to sell me on it being a natural occurence related to "road salt and sand." They do not see how if this were true every car north of the Mason-Dixon line would have such a burning odor because they all have hot engines and exhaust pipes. I couldn't restrain myself. Every time I talk to them, they beg me, in effect, to chew them out, so I granted their wish, and let 'em have it, no expletives deleted, since now I was finally absolutely certain I'd never be there agein, even though that means having to go 100 miles to the next nearest Honda dealer for warranty work. I am trying to convince myself to just accept the idea that I have no warranty. But I do have a keyboard, and I know the difference between justified consumer criticism and slander. My overall judgment of Della Honda service department: stay away. You can tell them Dennis Koenig said so (that's me). The name they love to hate at Della Honda of Plattsburgh, NY. P.S.: I rated the gender bias item "middle" because I do not know if they treat women with the degree of respect higher than men they deserve.

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