Ross Service Station

  • 4.9 of 5 stars
6 reviews

1084 Payne Avenue, North Tonawanda, NY 14120, us

(716) 692-3666


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Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Nov 11, 2005
I have been using Ross Service since I got my first car 16 years ago. Jay will take my car at the last minute or on a Saturday to work around my schedule, and has always gotten my car fixed the same day. He performs the necessary work, rather than the most expensive work, on my car, and has steered me away from the recommendations the oil change places say are "necessary" for my car, when they aren't really warranted yet. Recently I took my car in for a brake job, and Jay told me to take the car to my dealer for warranty work, as the problem wasn't normal wear. He could have just done the job and taken my money, but he is honest and tried to save me money. I will alway take my car(s) to Jay at Ross Service for the best, honest service.
Dec 23, 2005
I went to this shop based on the comments on this site. I found them to be very clear in the quote and they fixed the problem quickly (I had front bearings replaced). The quote seemed fair, and for the first time in a while I felt like I was at an honest garage.
Feb 24, 2007
Both times that i've taken my car to them, the repair bills have been way less than i feared, and they fixed my car. Excellent - i wish they worked on Audi's, but they can't afford the software. Our neighborhood is a Chevy/Ford kind of place, so they don't get many Audi requests.
Dec 30, 2010
I've been a customer at Jay's shop for over 5 years. He and his crew are highly competent. All work to be done is explained beforehand and completed on time and within estimate. My '95 Silverado (260,000 miles) has had some issues but nothing Jay couldn't deal with. My only regret is that I am moving soon and can't take Jay's shop with me. Thanks Jay.
Jun 09, 2011
Been dealing with Ross Service for over 40 years. Jay continues the honesty and excellent service. He employs quality technicians that are very professional in work and manner. You should never hesitate to take your auto repairs to his shop.

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