Bill Cooke Chevrolet-Oldsmobile-Cadillac

  • 4.5 of 5 stars
3 reviews

35 Cinema Dr., Ithaca, NY 14850, us

(607) 272-9292


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
May 10, 2012
Jan 12, 2001
The first time I went to this shop it was for factory recommended maintainance (60,000 miles, I believe). Before I took my car in, I called to ask how much the service would be, and I was told that the 60,000 mile maintainance was $300. When I went to pick up the car, though, the bill said $450. Then I was told that the $300 price mentioned was just for the labor, or some such BS. I was pissed, but I never really followed up, so I can't really say how they would respond if I had. The second time, I was in a small accident and needed body work done. This time, I went back to this shop only because my insurance company sent me to them (and they were footing the bill). They did a nice job on the body work.
Jun 04, 2002
Bill Cooke Cadillac Toyota Olds, now sells Chevrolet's, though when I first started going to them, they did not. Though after a car accident, they offered the best repair price and turn around time. And guess what, they went the extra mile. The body work was excellent (fender, hood and front grill). But, they even replaced all of the original stickers under the hood. No one, but immediate family knew I had an accident. My brothers who love to inspect everyones car, everytime we gather, didn't even catch the repair and they praise themseleves on nothing slipping by. It was almost 2 years later before selling, that I told them. 3 cars later, Bill Cooke's has helped out with many repairs, body and mechanic. They even corrected another dealers major error.

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