Rockville Auto Boutique

  • 4.8 of 5 stars
1 reviews

360 Sunrise Hwy, Hempstead, NY 11570, us

(516) 766-7525


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Does body work
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Feb 27, 2001
I got gas here once and Rob seemed knowledgable about some car question I had, so I started having oil changes here and and then Rob and Jerry routinely fixed my two cars, a Dodge Grand Caravan and a Toyota Camry. The Dodge had many problems, and once they discovered a hidden warantee and told me to go to the Dodge dealer and demand they fix it. Rob and Jerry could have simply fixed the problem and made a profit but instead they saved me several hundred dollars. Another time the serpentine belt fell off in a driving rainstorm on a Parkway. We had a car full of tiny kids and a 10-week baby. I called Jerry who walked me through how to limp off the parkway, which by law he couldn't enter. Then he closed the shop and came and got us three towns away, fixed the belt, and followed us safely home. He wouldn't take any money--he said he felt sorry for the little baby's getting stranded. (I'm not making any of this up, or embellishing it.) Even after Dodge installed some shield to protect the serpentine belt in the rain, heavy water would still drive between it and a pulley and force it off. Jerry finally discovered that the Dodge specs were wrong and changed the tension. And that fixed the problem, at least for the past two years.

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