John Holtz Acura, East Rochester NY

3.6 of 5 stars

5 reviews

201 E Linden Ave, East Rochester, NY 14445, us

(585) 385-5544

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	4.3/5
They are competent	4.0/5
Their repair price is reasonable	2.3/5
They complete the work in a timely manner	4.0/5
They respond well when they screw something up	2.7/5
They take the time to explain the problems and necessary repairs	4.4/5
They treat male and female customers in the same manner	3.3/5
They are always honest	4.3/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	3.6/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.0/5

bruce is a top notch acura mechanic who has always done the job right the first time since the shop is the only acura dealer in the region it is not known for competitive pricing but the owner does attempt to maintain his reputation for complete customer satisfaction loaners are available(free) and the entire business is efficiently run

Dec 06, 2004

i bought my used integra from these guys and have always been happy with their service. their prices are kind of high, but it has been my experience that all dealerships charge too much for repairs. other than that, no complaints.

Nov 07, 2011

Feb 03, 2007

AWESOME CUSTOMER SERVICE. THEY HAD A DRIVER BRING A CAR TO ME, FORTY-FIVE MILES AWAY FROM THE SHOP, LEAVE ME A LOANER, THEN BRING MY CAR BACK TO ME ---- WASHED! RESPONDED WITH SEVERAL FOLLOW-UP PHONE CALLS TO FIND OUT IF I WAS SATISFIED WITH THE SERVICE. ARE YOU KIDDING? YOU NEVER GET SERVICE LIKE THAT ANYMORE ANYWHERE!!!

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