Gil's Garage Incorporated
817 State Route 50, Burnt Hills, NY 12027, us
(518) 399-3363
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About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
They are always honest | 4.5/5 |
They are competent | 4.8/5 |
Their repair price is reasonable | 4.3/5 |
They complete the work in a timely manner | 4.7/5 |
They respond well when they screw something up | 4.5/5 |
They take the time to explain the problems and necessary repairs | 4.9/5 |
They treat male and female customers in the same manner | 5.0/5 |
They are always honest | 4.5/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 4.8/5 |
The shop is located in a safe neighborhood | 5.0/5 |
The hours of operation are convenient for customers | 4.9/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.4/5 |
Reviews
Mar 22, 1999
When one moves to a new community, finding a reputable mechanic is second only to finding a doctor you trust. Gil's Garage has serviced our cars ever since we moved to Burnt Hills 20 years ago. It's a family operation characterized by integrity, service and skill. If you're in the area and looking for a trustworthy mechanic, call Gil's Garage.
Nov 07, 2011
May 11, 2001
I have never,in my 42 years, met more friendly, accommodating, and honest repair shop. Just one example of their customer service: It was a lousy upstate winter morning and I was waiting in the waiting room for my truck to get inspected when a call came in to Gil's. Since at that time the counter was very close to the waiting area, I could hear the phone conversation. The person who was calling said that their car wouldn't start. After asking some questions of the caller the person behind the counter told the caller to hang on and they would be sending a mechanic over to their house to get their car started!! I was absolutely amazed!!
Nov 07, 2011
Oct 16, 2003
I have had 4 or 5 different cars serviced at Gil's over the past 5 or 6 years. They are great people to deal with. First of all, the place is huge--about the size of the service department at many auto dealerships. That tells me two things: they have a LOT of customers (and certainly not due to lack of competition!) and they know how to run a customer-focused business. We've had a couple of old, old cars that they kept road-worthy for our teenagers. One car was an '85 Tercel and the other a '90 Camry. The latter is still going with over 215K miles on it. The people at Gil's a quick to tell us when a repair to these cars is very optional, and they've even done a little jimmying and tweaking here and there at little or no cost to keep these cars either running or at least comfortable. No question at all that they kept them safe for our kids--wheels, steering, brakes, suspension, etc.--without making us throw tons of money at them. As for our newer cars, once we're finished with the dealer warranty, we start bringing our cars to Gil's for everything. Too bad they work in an industry that has such a bad reputation in trust, honesty, and business ethics. That's the only thing that holds me back from giving them perfect scores, because, after all, how could I possibly know if they're being 100 percent honest 100 percent of the time? Do I have a high degree of trust in their ability to provide me with repairs that actually fix the problem? Yes. Do I have a high degree of trust that they are running an honest business that cares about its customers and about earning repeat business. Yes. Do they always finish a repair by the time they promised it to you. No, but, then again, how many mechanics are still working at 8 or 9PM and how many shops still have their service advisers still there that late to apologize to you and explain what's happening and keep you entertained while you're waiting? That's what you get at Gil's. And if you're concerned about whether they treat male and female customers the same way, ask Linda, one of their lead service advisors (part owner? I don't know, but I think so, but she's also not the only woman behind the counter), whether she takes advantage of us guys because we're so gullible!
Jan 25, 2005
My experience with every garage I've been to is to cringe
and and hope that they don't try to take advantage of me,
because I'm a female who knows absolutely nothing about
cars -- and anyone who knows a thing about cars could spot
that in a second. No such treatment at Gil's.
They handle their front desk with the utmost of
professionalism. Information is presented articulately, and
anyone who has questions is never treated like their
questions are ridiculous.
They do their absolute best to provide immediate service if
possible, and the work is done right the FIRST time. One
need only look at the number of vehicles parked in their
lot to realize that their fine reputation precedes them.
I've never heard a bad word about them.
Despite all of the above, their fees are more than
reasonable. I highly recommendly them, regardless of the
extent of the problem.
Nov 07, 2011
Jan 14, 2006
- N/A
Great people, Great Mechanics
Mar 01, 2006
Whenever I, or friends I've spoken with, go to Gil's with
an emergency, like an overdue Inspection, they are always
accomodating and say, "Thank you". Mike's mother is a good
bowler, too.
Jun 13, 2007
This is a family-owned garage in it's third(?) generation.
I trust the people at Gil's so completely that I leave my
car with them while I'm out of town and unreachable by
phone. Who else could you tell to do the regular
servicing and inspection and "anything else it needs," and
know that it won't cost an arm and a leg? If it's an
emergency, they fit you in. If you don't understand
what's wrong with the car, they'll draw pictures until you
do. The only time in 18 years of dealing with them that a
repair went wrong, they towed the car for free, fixed it
for free, and gave me a free loaner while they were fixing
it. I won't take my car anywhere else.
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Geocoding courtesy of USC Spatial Sciences Institute