Nok Auto Repairs

Rohan at Nok Auto Repairs is a great guy. He's done a few things on my car from oil changes to state inspections to replacing the headlights. I have brought him parts to install, and he's happy to put them in. He is incredibly nice and his family helps run the front desk. I have recommended him to other friends and they have been very pleased as well. He even replaced my Jiffy Lube window sticker after doing an oil change so that I could get fluids topped off free at Jiffy Lube locations! Awesome.

I am horrified to find NOK and Rohan listed here. I came to the "files" BECAUSE of my experience with NOK. 1) He gave me an estimate for work. Told me the car was ready to pick up. Knew I needed it to get to work, faced a 2.5 hour commute and being late. Tried to confirm car pickup. "Oh!" His "new girl" read the invoice wrong, and the part he described yesterday as being $175 is really $1175. "Oh!" and the "driver"--??!!-- with the part is at the shop right now, and I have to agree to buy the part right now. Now, now, now! I told him to send the "driver" away. He went into dramatics. I asked if only Honda made the part and/or about remanufacture. He said neither existed. It's just an ECM we're talking about. I got it remanufactured for $295. He claimed to have installed it (we're a week later now), but that it didn't work. Again this call came at 5pm, on the eve I thought we were good to go- - i.e., that I'd be picking up the car. "Oh!" -- well, the part doesn't work, but his guy can reprogram it for $300. I decline, of course. Another week in, waiting for the re-manufacturer to resend the (obviously perfectly good) part. I pick up the car so I can use it in the meanwhile. The clock is out, the windows don't respond to the power buttons, the door locks also don't respond, etc. All of this worked when I turned the car in. I say, You'll need to fix back up whatever happened with the electrics when you started working on the ECM. He raises his voice, and immediately says I can't prove these things worked when the car came in. The dramatics on his part ensue. Then he claims he'll fix it all "for me." Supposedly the car is ready. Once again: "Oh!" He was going to fix it "for me"-- what they broke/disconnected/whatever--but now he's found out the parts cost too much, he can't do it, and of course, the car's still not ready. He says a "master switch" is out, and that it's $450, and that another part is $60." I refuse. I tell him he knows he's lying, and that he'll have to iive with himself, and that there's nothing on the safety/emissions initial report that shows anything being out. He says he can't pay these high prices. Etc etc. "Oh!" but 2 hours later, he's found "used parts," fixed it all "for free" for me, and the car is ready. He also did not honor the waived NYS inspection fee ($37) coupon he had on his website-- supposedly he waives it if you do $120 worth of work, and I paid him for >$1100 worth of work. And a month's worth of headaches, lying, drama, his accusations, and his, at every turn, trying to rip me off for anywhere from $300 to $1000 at a time. He's a crook. And a liar. And a manipulator. It's easy to imagine that he targets single women, like myself, but I don't know.