Specialized Auto Care

The guys at this shop are GREAT! When I still had my old '94 Honda they fixed it right the first time every time. And they would go above and beyond... One time my Honda emblems were stolen off my car. I took it in for an oil change and asked about getting the emblems replaced since I think a car looks kind of crappy without the emblems. They told me if I wanted to buy some they would be happy to put them back on. But I knew I would never get around to going to a Honda dealer to get some emblems and told him so - no big deal. Well, when I picked my car up that evening guess what was on it? New Honda emblems! He got them for me and put them on, charging me only the cost of the emblems - no labor or anything else tacked on for getting them in the first place. How cool was that? And then when I got in an accident and the rear of my car was badly messed up, the insurance company was saying they wouldn't pay for this and that because the vehicle was old and the parts worn out. I don't know anything about cars but I do know a thing or two about insurance companies, so I called Specialized Auto and he spent about 15 minutes on the phone with me (at no charge I might add) explaining the parts and what was a legitimate replacement part and what wasn't. I was able to call the insurance company back and sound like a *very* knowledgeable person on rear-axle car issues and the insurance company caved on it! I couldn't believe it! Those guys saved me several hundred dollars that the insurance company didn't want to pay me. They are fantastic. I tell all my friends about them. -mm, Las Vegas NV

Recently had my 2002 Suburban serviced there. I asked them to fix the air conditioning and also tell me what was causing a fluids leak. Over the phone they told me that the fluids leak was a front axle seal. Quoted $300 to fix it, I said okay. When I went to pick up the truck, they only charged $179 for the seal. I asked if that was a mistake, and they said, no, it was an easier fix than they expected, so the price reflected it. The AC problem turned out to be a leaking schrader valve, and it didn't get escalated into a compressor replacement or other nightmare. Can't ask for better than that, can you? I'll keep using them.