Avis Volkswagen

  • 5.0 of 5 stars
2 reviews

815 Route 40, Monroeville, NJ 08343, us

(609) 358-8103


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Keeps track of your cars repair history for you
Has ASE certified mechanics
Road tests vehicles when appropriate
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 28, 2000
In July, I had a problem with my 1988 VW Scirocco that caused the engine to stop momentarily and restart. An independent garage diagnosed it as a defective distributor, which they replaced. Thereafter, I noticed a lack of power and frequent stalling. I called the garage, and they offered to look at it. However, they could not schedule it until I was to be on vacation in New Jersey, so I told them that I'd try to live with it until I returned. On the way to New Jersey the car ran poorly, and stalled every time I braked from road speed. I decided that I could not tolerate it, so I called a local Volkswagen Dealer, Avis Volkswagen, Inc., 815 Route 40, Monroeville, NJ 08343 and made an appointment for service. They had the car in the shop for about forty-five minutes and told me that it was fixed. When I asked for the charges, their service manager, Mr. Henry "Clay" Schwartz III told me that they only made a few adjustments, and that there was no charge. I reminded him that I was from out of state, and that it was not possible to be a regular customer. He smiled, and said that no matter, there was still no charge. Had that been my last encounter with them, I still would have written this letter. But the story doesn't stop here. Later, during my vacation, I noticed a loud sound coming out from under the hood. I of course went back to Avis. The technician who looked at it when making the appointment thought that it was either a water pump pulley or a water pump. When I took it in to be repaired, I told Mr. Schwartz to replace the pump if there was any question. This they did, and they were finished about at their quitting time. Just before they released the car to me, Mr. Schwartz came out and said he had some bad news. He asked whether I had a good spare, and when I told him I had the lightweight temporary tire that came with the car, he said I had a problem. While on the lift, the mechanic noticed that one of my rear tires had worn through to the steel belts on the inside, possibly because of misalignment. I asked whether they had a tire to sell me, but he said that they didn't. However, he said that he did have a used tire that would fit. I asked him to put it on, which they did willingly, although they had to stay late to do it. The big surprise came when I reviewed their invoice. I was not charged for the tire nor for the labor to mount it! It is rare indeed to encounter such customer service. I have owned Volkswagens continuously since 1962, except for a period when I had a Porsche 914, and I never experienced anything like it. I hope there is a special award that you can present to this dealer.
Apr 03, 2007
I'm normally a do-it-yourselfer when it comes to auto repair, but last December when my engine broke down I knew that the repairs were out of my league. I found Avis right here on the Mechanic Files so I thought I'd give them at least one shot. They were fast and friendly. They had late drop-off hours on weeknights that worked well for me. The mechanic at the shop (Mike) explained the issue to me well enough for a lay person to understand without sounding condescending. he gave me a quite and a timeframe for repairs. The car was done a day before expected AND under the quoted repair price!

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