Banks Service

  • 3.1 of 5 stars
4 reviews

137 Manchester St, Concord, NH 03301, us

(603) 224-4055


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 30, 2002
Alright, alright. I know. A car dealer. I never thought I'd say this but these people have been great for me. You drive your car into a well lit, heated garage. Get out and walk to any number of counters where they always have your cars complete history. They take down every single little problem/complaint and address every one, in writing. If they notice a problem with the vehicle that you didn't list, they will check the warrenty coverage and if it's covered, they fix it right then. If it's not covered, they give you a written description and estimated cost in clear and understandable language. And, they always explain if the problem is a drive-ability problem or just an inconvenience. These people are the consumate professionals. One more point. Tracy Banks never makes her people work Sundays and refuses to write 72 month loans on cars, a step way ahead of most other dealers.
Nov 07, 2011
Nov 07, 2011
Jan 27, 2012
  • Skepticmech
Women are treated differently so know your stuff. Service writer wrote down what he thought was the problem but not what was said...leading to a two hundred dollar unnecessary bill. Since they didn't actually diagnose the problem, they didn't fix it. But ate 200 bucks. But what really made wonder about them is that they recommend scheduled service that is not according to the manufacturer that they are a dealership for. Transmission fluid flush and exchange every thirty thousand in a new car? Really? Sales department is fantastic but look elsewhere for service.

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