Duty Tire

  • 4.5 of 5 stars
6 reviews

405 Tryon Road, Raleigh, NC 27603, us

(919) 772-6100


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jun 25, 2005
Feb 04, 2007
They don't charge me extra for a "special" oil filter for my car (like Jiffy Lube) or try to sell me anything I don't need (like Jiffy Lube). They're honest and take good care of my entire family. They also remember my name and make an effort to thank me for my business. Overall, just a great local car shop!
Nov 07, 2011
Dec 22, 2011
  • lanierbrian
Twice this year my wife has taken her car to the Duty Tire location on Tryon Rd with the expectation of spending significant money, and twice they recommended options that benefited us and not them. The first time, we took her car in because the tires we bought there were noisy after rotation and I suspected the car needed alignment. We dropped it off, came back, and they said the alignment was within specifications, didn't charge us anything, and recommended that we give the tires some more time since they are a long-tread-life tire. Today, she took the car in because of the ABS light. They checked the code, diagnosed it as a computer malfunction, and suggested that she take it to the dealer to see if they would replace it under the 100,000 mile powertrain warranty. I would like to add that I had minimal involvement during these visits, they treated my wife respectfully and honestly, and that means a great deal to me. We bought our tires there because after a significant search for the tires we wanted, they had the lowest price. I can tell you that when I need something else I will check with them and if the price seems reasonable I'll save my time and give them the business. This review was also cross-posted on Google.
Feb 04, 2012
  • CT Lover
These local guys are great...honest, unpretentious, competent, diligent. (And they just repainted and refurbished their true mechanic-style waiting room!) My husband (Prius) and I (Honda Odyssey) wouldn't buy tires anywhere else, and they've done great emergency repairs for us as well. They have never steered us wrong. And if a minor mistake happens, they fix it at no cost, no argument. (I am not sure what the actual labor cost is...it is low, and they are so fast I'm usually out of there in less than an hour, appointment or not.)
Oct 10, 2012
  • Syccamore
Duty tire gets a mixed review. Their strong points are that they offer much more value in repairs compared to other shops: their labor cost is $80 vs $90 per hour at other places, they have a website with more discounts and do promotions on oil changes. I like how they care about customers taking time to explain repairs and letting them bring in purchased parts to save money on markup. Negatives I've experienced had to do with: lack of time to make sure a repair is finished, being understaffed so they couldn't complete repairs when promised and letting bad repairs leave the shop. There have been two out of six repairs they released my car and repairs were done properly, making me have to return-so I am not happy with their final inspection and get the impression that sometimes they rush work just to get it out. Sure they are good about fixing the job but if you have to wait several more hours to get a job done and then have to come back to get it redone only after you bug them about it then was it really a good deal? Not really. While everyone likes to save money, it isn't a bargain if it kills an extra three hours. I hope they get it together in the future but I am wondering if high volume is the only way they can make up for low labor charges.

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